Summary
Overview
Work History
Education
Skills
Timeline
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PHIONAH NANTAMU

PHIONAH NANTAMU

Tokyo,Japan

Summary

Am focused professional personnel with more than 5 years experience in providing great customer experience and with proven ability of determination, innitiativeness and problem solving. Am Committed when it comes to work and aiming at building trust with customers by providing a wow experience. Am Passionate about fashion, learning and comfortable with working in a busy environment with or without supervision, and good in creating good relationship with my colleagues to ensure team work.

Overview

11
11
years of professional experience

Work History

Hostess

EATALY
01.2017 - 02.2025
  • Company Overview: EATALY is a vibrant Italian marketplace that offers a variety of restaurants, cafes, and a grocery store, focusing on high-quality food and culinary experiences
  • Welcoming and greeting guests upon their arrival with a genuine smile
  • Asking them if they would like to dine with us
  • Determine/asking the number of guest in order to sit them accordingly
  • Escorting the guest to their tables by leading them, pulling out chairs and offering them clean menus
  • Informing/Introducing the specials if any and inform them that they will be assisted by the section waiter
  • Responding to guests inquiries and requests in a timely, friendly and efficient manner
  • Managing reservations
  • Optimizing seating at different sections to ensure even workload for my colleagues(waiters/waitress)
  • Checking menus time to time to make sure they are clean, updated and wrinkle free
  • Thanking GUEST while leaving and making sure they had a nice experience
  • Helping in light paperwork
  • Answering all incoming calls in professional manner
  • Handling online deliveries (E-commerce) and take orders
  • Helping in the day to day running of the restaurant in case there is any 86 items to inform immediately
  • EATALY is a vibrant Italian marketplace that offers a variety of restaurants, cafes, and a grocery store, focusing on high-quality food and culinary experiences

Waitress

EATALY
01.2016 - 01.2017
  • Company Overview: EATALY is a vibrant Italian marketplace that offers a variety of restaurants, cafes, and a grocery store, focusing on high-quality food and culinary experiences
  • Introducing myself and informing them the daily specials and discounts if any
  • Offering them the complementary like bread, oil and vinegar
  • Assisting them in food selection, recommending good dishes and up selling
  • Taking their orders
  • Offering them drinks like water or juices as their waiting for their orders
  • Following the 3 bite rule
  • Ensuring that the guests are enjoying their meal and in case of any complain, take immediate action
  • Clearing the tables after main course and offering them dessert menus
  • Giving correct bills and thanking them to dine with us
  • Ensuring cleanliness of the restaurant
  • Managing morning and closing check
  • Requesting them to pass by our retail section in case they are interested to buy some of our products
  • Thanking them and wishing them a good day/night accordingly
  • EATALY is a vibrant Italian marketplace that offers a variety of restaurants, cafes, and a grocery store, focusing on high-quality food and culinary experiences

Sales Associate

H&M
01.2014 - 01.2016
  • Company Overview: H&M is a multinational clothing retail company known for its fast-fashion clothing for men, women, teenagers, and children
  • Greeting the guest as they enter the shop, ask them if they need any assistance and provide help if need in an efficiency and friendly manner
  • Providing recommendations based on customer's stated preferences, needs and desires
  • Ensuring high level of customer satisfaction by delivering a woow experience
  • Staying updated with the product knowledge market and new trends
  • Straightening, arranging and stocking and merchandising
  • Maintaining the shelves as guided by the management and participating in store displays
  • Operating cash register and perform related tasks including cash handling, credit processing
  • Handling returns, refunds and exchange
  • Maintaining outstanding store conditions, restocking and visual merchandising
  • Managing inventory
  • Participating in promotions by cross selling and upselling
  • Communicating new arrivals to the guests and discounts if any
  • H&M is a multinational clothing retail company known for its fast-fashion clothing for men, women, teenagers, and children

Education

Diploma - Business Administration

Makerere Business Institute

Skills

Organizational skills

Timeline

Hostess

EATALY
01.2017 - 02.2025

Waitress

EATALY
01.2016 - 01.2017

Sales Associate

H&M
01.2014 - 01.2016

Diploma - Business Administration

Makerere Business Institute

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PHIONAH NANTAMU