Summary
Overview
Work History
Education
Skills
Timeline
Generic

Philip Volz

Okinawa City, Nakasone-Cho

Summary

I am seeking a competitive and challenging environment where I can serve the organization and establish an enjoyable career for myself. Thank you for your consideration. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

20
20
years of professional experience

Work History

Sales Associate/Childrens and Infants Department

AAFES
10.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Sales Associate/ Health and Beauty Department

AAFES
08.2018 - 10.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

AAFES Express Supervisor

AAFES
08.2016 - 10.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Established and cultivated solid business relationships with new or existing customers.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Trained newly hired sales team in upselling techniques.

Warehouse Worker/Receiving Associate

AAFES
08.2011 - 07.2016
  • Performs a variety of clerical and manual duties related to receiving and processing merchandise and supplies
  • Document preparations and selecting storage /shelving locations in the facility
  • Replenish stock on the sales floor and perform manual tasks involving moderately heavy physical effort
  • Ensuring the proper receipt and documentation of merchandise received from customers
  • Check, verify and record discrepancies of damaged/defective shipments
  • Process receipts through appropriate systems using a ASAP/PC or other equipment
  • Pack and unpack items to be stocked on shelves in the stockroom, warehouses, or storage yards
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
  • Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
  • Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
  • Determine proper storage methods, identification, and stock location based on physical capabilities of facilities
  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors
  • Provide assistance or direction to other stockroom, warehouse, or storage yard workers
  • Dispose of damaged/defective items, or return them to the proper vendors
  • Drive trucks in order to pick up incoming stock or to deliver parts to designated locations
  • Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Advise retail customers or internal users on the appropriateness of parts, supplies, or materials requested
  • Purchase new or additional stock, or prepare documents that provide for such purchases
  • Compile, review, and maintain data from contracts, purchase orders, requisitions, and other documents in order to assess supply needs
  • Confer with engineering and purchasing personnel and vendors regarding stock procurement and availability
  • Determine sequence and release of back orders according to stock availability
  • Repair products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary
  • Disposal of excess, defective, or obsolete stock.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • .Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Assisted in receiving, stocking and distribution of merchandise.

Sales Associate/ Hardlines

AAFES
01.2008 - 01.2011
  • Air-Force Exchange Service/AAFES, Hardlines Store Associate, Camp Foster
  • Working knowledge of customer and market dynamics and requirements
  • Ensure high levels of customer satisfaction through excellent sales service
  • Being courteous to all authorized customers coming in and out of the store
  • Make certain the customers receive high quality of service and are attended properly by being attentive of any queries
  • Provide customers with product knowledge and demonstrating new products of their use and features
  • Operate a cash register or other sales related equipment
  • Balancing daily financial transitions
  • Experienced in loss prevention procedures and other retail duties
  • Skills in building productive trust relationships with customers
  • Solid communication and interpersonal skills
  • Prepared sales contracts and accepted payment through cash, and credit card
  • Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates
  • Greet customers and determine their needs, wants and recommend merchandise based on individual requirements
  • Advised customers on utilization and care of merchandise
  • Provide advice to
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Located merchandise across various stores to address customer needs.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
  • Worked with loss prevention in monitoring shopper behavior.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Woodshop/Carpenter

Plenty Staff
01.2006 - 01.2008
  • Woodshop, Camp Courtney
  • Conducted opening and closing operations of the workshop
  • Maintained a clean and safe work station for customers and employees
  • Insuring customers are following correct safety procedures when using shop equipment
  • Taking customer orders and executing them within a deadline
  • Prepare and set up machines and tooling for woodwork manufacturing
  • Ensure that products meet industry standards and project specifications, making adjustments as necessary
  • Lift wood pieces onto machines, either by hand or with hoists
  • Operate woodworking machines, including saws and milling and sanding machines
  • Listen for unusual sounds or detect excessive vibration in machinery
  • Follow blueprints and building plans to meet the needs of customers
  • Install structures and fixtures, such as windows and molding
  • Measure, cut, or shape wood, plastic, fiberglass, drywall, and other materials
  • Construct building frameworks, including wall studs, floor joists, and door-frames
  • Inspect and replace damaged framework or other structures and fixtures
  • Utilize chisels, planes, saws, drills, and sanders to repair and erect structures.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
  • Measured, drilled and sawed materials to perform successful home improvements.
  • Measured materials to determine sizes and quantity required for construction project.
  • Planned projects by identifying necessary equipment, tools, and required assistance.
  • Discarded debris and disposed waste to maintain cleanliness and quality standards.
  • Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.

Deli Worker

DECA
01.2004 - 01.2006
  • Deli, BLDG 5675 Camp Foster; Kitamae Chatan-, Prepare, slicing, wrapping, weighing, pricing, and merchandising the department's deli products
  • Deli products include deli meats, cheeses, salads, sandwiches, dips, gourmet and hot case items
  • Unloading deli products and transferring stock to storage areas
  • Slicing,cutting,weighing and pricing stock in a considerate manner
  • Upholding shelves and maintaining cases being filled at all times
  • Controlled freshness by rotating and coding all products and remove out-of-code merchandise
  • Greeting all visitors and customers in a professional manner
  • Sanitizing and cleaning the entire work area
  • Tagged all products legibly in line with price book.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.

Education

High School Diploma -

Okinawa Christian School International

Skills

  • Ability to lead, train and maintain an enthusiastic, productive staff
  • Strong analytical planning skills combined with the ability to coordinate the efforts of many to meet goals
  • Self-motivated, productive and organized efficient work habits
  • Proven skills to seek out potential sales
  • Well organized with attention to detail
  • Works well independently as well as collaboratively in a team setting
  • Proven ability to think outside the box in identifying problems and implementing innovative
  • Solutions
  • Created on
  • Sales Trends
  • Sales Training
  • Cash Register Operation
  • Microsoft Outlook
  • Customer Service
  • Stocking and Replenishing
  • Retail Store Operations
  • Register Opening and Closing
  • Flexible Hours
  • Ability to Lift 50 Pounds
  • Clear communication

Timeline

Sales Associate/Childrens and Infants Department

AAFES
10.2021 - Current

Sales Associate/ Health and Beauty Department

AAFES
08.2018 - 10.2021

AAFES Express Supervisor

AAFES
08.2016 - 10.2018

Warehouse Worker/Receiving Associate

AAFES
08.2011 - 07.2016

Sales Associate/ Hardlines

AAFES
01.2008 - 01.2011

Woodshop/Carpenter

Plenty Staff
01.2006 - 01.2008

Deli Worker

DECA
01.2004 - 01.2006

High School Diploma -

Okinawa Christian School International

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Philip Volz