Phanuphan Phongphisanu

Udon Thani,Thailand

Summary

Customer-focused Sales & Marketing professional with experience in high-volume international retail and hospitality. Skilled in delivering outstanding service and fostering positive interactions in diverse environments. Committed to leveraging strategic marketing insights and thorough knowledge of the Pokémon universe to create memorable experiences at Pokémon Center Bangkok.

Overview

Languages

years of professional experience

Work History

Customer Service Associate / Barista

BREKA BAKERY & CAFÉ

Vancouver, Canada

03.2025 - 07.2026

Delivered exceptional, fast-paced customer service in one of Vancouver's busiest 24/7 café chains, managing high-volume customer orders daily with accuracy and enthusiasm.
Operated point of sale (POS) systems and handled cash and digital transactions efficiently, upselling seasonal products to exceed daily sales goals.
Fostered effective communication and teamwork within diverse, multicultural team to ensure seamless workflow during peak hours and high-pressure rush periods.
Maintained pristine store presentation, monitored stock levels, and refilled merchandise displays to enhance visual appeal and elevate customer satisfaction.

Broadcast Technician trainee

OVERTIME ESPORT CO., LTD.

Khon Kaen, Thailand

05.2022 - 10.2022

Managed operations in high-pressure, fast-paced environments to ensure seamless service delivery.
Managed operations in high-pressure, fast-paced environments efficiently for seamless and consistent service delivery.
Enhanced teamwork and multitasking by collaborating with diverse teams and maintaining clear communication.
Coordinated with cross-functional teams, including production staff and event coordinators, to facilitate smooth execution of live esports events.

Education

Bachelor of Arts - Communication Arts - International

Khon Kaen University International College

Khon Kaen, Thailand

Diploma of Sales & Marketing -

ILAC International College

Vancouver, BC, Canada

Skills

Cash handling
Stock Management
Time Management
Multitasking in fast-paced environments
Attention to Detail
Active Listening

Team Collaboration
Cross-cultural Communication
High Adaptability
Quick Learner
Problem Solving

Skills And Proficiencies

Cross-cultural Communication, Active Listening, Team Collaboration, High Adaptability, Multitasking under pressure, Time Management, Inventory Monitoring, Attention to Detail, Quick Learner, Problem Solving, English, Thai

Languages

Thai

First Language

English

Upper Intermediate

Timeline