Paulo Ricardo da Costa Ferreira
Salmiya
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. .
Overview
24
24
years of professional experience
Work History
Hotel Front Desk Receptionist
HF Fenix Music
03.2021 - 06.2024
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
General Event Manager
Pink Monkey Stag and Hen Ltd
07.2013 - 02.2020
- Oversaw timely execution of all event elements from start to finish, consistently meeting or exceeding client expectations.
- Attracted high-profile clientele by showcasing expertise in creating unique experiences tailored to individual preferences and tastes.
- Delivered memorable experiences for guests by anticipating needs proactively addressing potential issues before they arose.
- Enhanced guest satisfaction by planning and executing exceptional special events tailored to client needs.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Front Desk Receptionist
Lisboa Camping Bungalows
7 2010 - 10.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Retail Sales Associate
Springfield Tendam
03.2005 - 07.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Built lasting client relationships through consistent follow-ups, fostering customer loyalty and repeat business.
- Trained new employees on company policies, procedures, product knowledge, and selling techniques, improving team performance overall.
- Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
Retail Sales Associate
Pull And Bear, Inditex
06.2000 - 10.2004
- Assisted customers by answering questions and fulfilling requests.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
Education
Business Management with Accounting Diploma -
Centre of Excellence (U.K)
Postgraduate in Event Management Protocol and Business in Tourism - undefined
Euroinnova Business School / Cervantes University (Spain)
Sailor/Deckhand 2nd Class - Local Traffic Sailor -
For-Mar
STCW -
For-Mar
Lisbon, Portugal01.2024
Skills
Customer Service
Languages
Portuguese (Native)
Beginner
A1
English (C1)
Proficient
C2
Spanish (B2)
Elementary (A2)
Italian (A1)
Beginner
A1
French (A2)
Beginner
A1
Timeline
Hotel Front Desk Receptionist
HF Fenix Music
03.2021 - 06.2024
General Event Manager
Pink Monkey Stag and Hen Ltd
07.2013 - 02.2020
Retail Sales Associate
Springfield Tendam
03.2005 - 07.2010
Retail Sales Associate
Pull And Bear, Inditex
06.2000 - 10.2004
Front Desk Receptionist
Lisboa Camping Bungalows
7 2010 - 10.2013
Business Management with Accounting Diploma -
Centre of Excellence (U.K)
Postgraduate in Event Management Protocol and Business in Tourism - undefined
Euroinnova Business School / Cervantes University (Spain)
Sailor/Deckhand 2nd Class - Local Traffic Sailor -
For-Mar
STCW -
For-Mar
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