Paula Lopez
Administrative Assistant
Okinawa
Summary
Hardworking and versatile customer service with proven organizational skills and thorough knowledge of corporate policies and procedures.
Accomplished professional with a proven ability to develop and implement strategies that support business organizations. Respected leader, able to build highly motivated teams focuses on achieving goals. Involves the ability to bring strategic change, both within and outside the organization, to meet organizational goals to establish and organizational vision and to implement it in a continuously changing environment.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work History
Head Soccer Coach $16,000
Tiny Troops Soccer Okinawa,
Okinawa
08.2022 - Current
- Taught over 50 lessons to 51 children, providing pleasant and productive help to children ages 2-6. Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies. Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition. Promoted stretching, mobility work, and proper form to help athletes safely build strength. Improve players behavior through modeling and disciplinary interventions, by teaching cooperation, social and communication skills. Adopted distinctive teaching methodologies and documented all lessons.
Air Force Key Spouse Volunteer
Joint Communication Unit (JCU)
Fort Bragg, North Carolina
12.2015 - 07.2021
- Managed time efficiently in order to complete all tasks within deadlines, by demonstrating strong organizational and time management skills while managing multiple projects. Identified issues, analyzed information to provided solutions. well organized detail-oriented with a strong work ethic, worked well in a team setting, by providing support and guidance. Used critical thinking to break down problems, evaluate solutions and make decisions while assisting families of deployed Members. knowledge of word processing automation software functions to support office operations and produce a variety of textual documents such as letters, reports, memos, and form letters. Responsible for preparation of events and distribution of materials to support projects, serving as Primary Point of contact for military members and their families. Ability to communicate effectively using tact and courtesy and possess the ability to organize work and meet deadlines. knowledge of extensive rules, procedures, operations, functions, and commitments applied to secretarial and clerical assignments to perform the procedural and administrative work of office. Maintaining calendars, preparing, reviewing and editing documents, locating and assembling information for various reports.
Health Care Customer Service Representativ $40,320
Humana Inc
Tampa, Florida
07.2006 - 10.2010
- Worked well in a team setting, ability to communicate effectively, both orally and in writing. Gained strong leadership skills by managing projects from start to finish. Used strong analytical and problem-solving skills to develop effective solutions for challenging situations, proving the ability to learn quickly and adapt to new situations. Handle customer inquiries, complaints, billing questions and payment extension/service request. Manage a high-volume workload within a deadline-driven environment, provided effective and timely resolution of a range of customer inquiries. Strived for one-call resolution of customer issues, completed ongoing training to stay abreast of product, policy changes for benefits, billing, claims and pharmacy inquiries. Strike a positive and cooperative tone with both customers and coworkers. Demonstrated best judgment in the disbursement of adjustments and credits, while documenting the entire call in the system by sending information to other departments to be resolved and provide the correct time frame for resolutions, while handling 8 to 10 calls per hour, up to 50-60 calls per day. Demonstrated respect, friendliness and willingness to help wherever needed. Knowledge of correct grammar, spelling, punctuations, capitalization, and format to accurately prepare and edit written correspondence and reports.
Sales Associate $15,360
RG512
Miami, Florida
04.2005 - 04.2006
- Answered customer questions about sizing, accessories, and merchandise care. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Provided positive first impressions to welcome existing, new and potential customers, solved customer challenges by offering relevant products and services. Delivered excellent customer service with floor sales & customer with purchases, assisted merchandise manager with selecting apparel stock. Helped design and construct monthly eye-catching window displays to ensured the highest levels of customer service and satisfaction, always Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Supermarket Sales Associate $14,400
Publix
Miami, Florida
05.2004 - 04.2005
- Proved successful working within tight deadlines and a fast-paced environment, participated in team projects, demonstrating an ability to work collaboratively and effectively. Skilled at working independently and collaboratively in a team environment, used strong analytical and problem-solving skills to develop effective solutions for challenging situations have substantial knowledge of selling products, services and solutions by getting to know customers and helping solve their unique continuous requirements. Recorded sales items and displayed merchandise for sale. Advising patrons, by ensuring excellence customer satisfaction and service.
Education
High School Diploma -
World Hope Academy
Miami, Florida 07.2006 - 07.2016
Certification - Certified Nurse Assistant
Fayetteville Community College
Fayetteville, North Carolina 07.2016 - 12.2016
Skills
Case Management
Conflict Resolution
Data Analysis
Organization and Planning
Attention to Detail
Military Culture and Global Competence
Data Evaluating
High Performance under pressure
Bilingual English/ Spanish
Timeline
Head Soccer Coach $16,000
Tiny Troops Soccer Okinawa,
08.2022 - Current
Certification - Certified Nurse Assistant
Fayetteville Community College
07.2016 - 12.2016
Air Force Key Spouse Volunteer
Joint Communication Unit (JCU)
12.2015 - 07.2021
Health Care Customer Service Representativ $40,320
Humana Inc
07.2006 - 10.2010
High School Diploma -
World Hope Academy
07.2006 - 07.2016
Sales Associate $15,360
RG512
04.2005 - 04.2006
Supermarket Sales Associate $14,400
Publix
05.2004 - 04.2005