Conducted market research to identify emerging trends and opportunities for growth, informing product development strategies.
Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
Navigated complex negotiations with tact and professionalism, closing deals that maximized profitability while maintaining customer satisfaction.
Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
Streamlined sales processes by implementing CRM systems for efficient tracking of customer interactions, resulting in better time management and productivity.
Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
Built and maintained strong relationships with internal stakeholders, including product management, engineering, and customer success teams to ensure seamless coordination on sales initiatives.
Mentored junior sales engineers on best practices for prospecting methods and account management techniques, fostering a supportive learning environment for professional growth.
Managed technical integration, systems engineering program management, customer support and program management.
Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
Suggested ideas for product evolution and new product variants.
Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
Systems and Technology Group Sales Systems Engineer / Client Technical Sales / Specialist Server and System Software, HPC, Cloud, Hyperconverged Systems, Virtualization, Cognitive and AI/ML at IBM CorporationSystems and Technology Group Sales Systems Engineer / Client Technical Sales / Specialist Server and System Software, HPC, Cloud, Hyperconverged Systems, Virtualization, Cognitive and AI/ML at IBM Corporation