Patarunat Talley

Developed unique events and special promotions to drive sales.

• Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Supervised daily activities of restaurant and 1 employee.
• Coordinated with catering staff to deliver food services for special events and functions
• Purchased food and cultivated strong vendor relationships
• Maximized quality assurance by completing frequent line checks
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed
• Maintained positive relationships with local community and government officials
• Cultivated positive dining atmosphere by maintaining clean and inviting establishment
• Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose
• Collaborated with designers to create visually appealing website and social media presence, which led to increased online reservations and inquiries
• Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
• Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits
• Oversaw successful marketing campaigns to increase restaurant exposure and awareness
• Managed staff schedules and maintained adequate coverage for all shifts
• Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits
• Managed payroll, daily deposits, and cost controls
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
• Increased customer satisfaction by implementing high-quality service standards and staff training programs
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
• Developed unique events and special promotions to drive sales
• Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue
• Coordinated catering events that showcased restaurant's culinary talents while generating additional revenue streams through off-site services
• Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies
• Mentored and developed staff members, fostering environment that promoted professional growth within team
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
• Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards
• Monitored and adjusted pricing, discounts and promotions to maximize profitability
• Motivated staff to perform at peak efficiency and quality
• Verified prepared food met standards for quality and quantity before serving to customers

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Assisted in recruiting, hiring and training of team members.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Trained and guided team members to maintain high productivity and performance metrics.
• Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Interacted well with customers to build connections and nurture relationships.
• Increased store traffic by organizing engaging events and promotions that appealed to target customers.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Developed and implemented successful staff incentive programs to motivate employees.
• Approved regular payroll submissions for employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Oversaw implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
• Monitored competitor activities within local market, adjusting strategies as necessary to maintain competitive edge and drive store success.
• Ensured compliance with all company policies, procedures, and safety regulations to maintain secure working environment.
• Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.

• Assisted in planning and execution of company events for improved employee morale and client relations.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Promoted maintenance of professional and courteous customer interactions across reception personnel.
• Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Monitored visitor access and maintained situational awareness to promote on-site security and safety.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.
• Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
• Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow
• Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities
• Monitored visitor access and maintained situational awareness to promote on-site security and safety
• Oversaw office equipment maintenance to support continuous and uninterrupted operations
• Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems
• Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments
• Implemented project management techniques to overcome obstacles and increase team productivity
• Kept reception area clean and neat to give visitors positive first impression
• Facilitated seamless business operations by acting as liaison between clients/vendors/staff when necessary for conflict resolution or problem-solving
• Trained team members on new hotel services and products to support promotional efforts
• Managed supervisor itinerary and appointments and streamlined scheduling procedures
• Promoted maintenance of professional and courteous customer interactions across reception personnel
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager
• Interceded between employees during arguments and diffused tense situations
• Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
• Delegated tasks to administrative support staff to organize and improve office efficiency
• Answered incoming calls, directing clients to individuals addressing specific needs
• Organized spaces, materials and catering support for internal and client-focused meetings
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
• Monitored front areas so that questions could be promptly addressed
• Organized meetings for executives and coordinated availability of conference rooms for participants
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel
• Facilitated seamless business operations by acting as liaison between clients/vendors/staff when necessary for conflict resolution or problem-solving