Pankaj Garg
Program Manager
Miznokochi ,Kanagawa
Summary
A result oriented professional who successfully delivered diverse projects along with the flexibility to adapt to varied domains such as IT/Healthcare/Telecom. With ample exposure to technologies and believe in constantly enhancing the knowledge. Following is the summary of experience.
**Professional with 14+ years of experience in IT Program/Project/Product and Release Management, Onshore & Offshore Delivery Management.
**Successfully delivered more than 50+ projects Software development, Cloud infra and server migrations.
**Successfully delivered more than 15 Kubnernetes native software products.
**Lead and Mentor more than 10+ teams and 100+ skilled professionals to achieve digitalization & transformation programs via automation.
**Experience managing end-to-end diverse programs involving multiple platforms, Cloud applications, CI/CD, Release management, Operations IT infrastructure(servers, networks etc)
**Proficient in Project Management Including Software development, Migration, Infra projects.
**Transitioned NOC from UK (Client side) to GNOC-India.
**Involved in Cost optimization, Automation of IT Infrastructure and various activities
**Experience working with than 1000+ stakeholders including C-suit executives and cross-functional teams in all geographic locations(Japan, US, Europe, India, Singapore)
Overview
14
14
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Sr.Program Manager
Rakuten
Tokyo, Japan
08.2020 - Current
- Successfully delivered 4 products from development till delivery of Service orchestration for next generation cloud based solutions.
- Currently handling 7 products of supply chain management as sr. program manager
- Implemented project processes from scratch for release/change/reporting to fill gaps between teams.
- Handling various vendors and other stakeholders to fulfill daily targets
- Communicate project details and schedules to the Business as required, for our multiple clients for delivering and Supporting End2End services with new Build, Consultancy, Migrations, Release Deployment, Infrastructure Support, Code Deployment, Application Configuration, Application Interface Connectivity, VPN Setup, Incident Management, Change Management, Request management, Asset & Configuration Management
- Handling and managing end to end environment delivery and support for more than testing and production environments like; Dev, PPMO, Test, Configuration, DR, Production etc
- Responsible for coordinating with various Service Delivery teams, such as, Data Centres, UNIX, Windows, VMware, Storage, Backup, Network, Security, Application team for on time environment delivery
- Responsible for fixing all Environmental issues in Production and Test environments and reporting status to various stakeholders including Service Delivery Leads, Test Managers and Program Managers
- Responsible for delivering cost-effective IT services & target 99.9% systems availability with agreed SLA's
- Maintaining the availability, reliability and functionality of IT Systems through proactive monitoring of System Availability, Response times, Packet Loss, CPU Utilization, Memory Utilization, Disk Utilization, UNIX & Windows Service Monitoring, and Event Log Rules through In-house Automation System
- Responsible for entire ITIL processes like Incident Management, Problem Management, IT Service Change IT Service Asset Management as primary objective.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Delivered services to customer locations within specific timeframes
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Participated in team-building activities to enhance working relationships
Sr.Project Manager
Cognizant Technology
Pune, Tokyo, India, Japan
10.2018 - 06.2020
- Successfully delivered 27 components into japan market involving Salesforce and CIM(Customer information center)
- Leading team of 20 professionals to achieve deliverables (Testing, environment managers, ,release engineers,) within SLA
- Create/Forward Release Plan working with Product Management
- Measure and monitor progress to ensure releases are delivered on time and within budget, and that meet or exceed expectations
- Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
- Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go process
- Create Release Note which satisfies Japanese customers and to deliver prompt Documentation working with Technical writers
- Negotiate, plan and manage all release activities
- Work with development team to understand impacts of bugs/known issues/known limitations
- Maintains release schedule for product and ensure alignment across key partners and vendors
- Continually work towards making improvements in release process
- Maintains release repository and manages key information such as version and release procedures, dependencies, and approvers/notification lists
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Participated in team-building activities to enhance working relationships
Project Manager
Ericsson Global India Private Limited
Noida, Bangalore,London, India, U.K
08.2011 - 06.2015
- Lead and Managed more than 20 IT projects across regions - Americas / EMEA / APJ
- Lead global Network Implementation, Data Centre Network Migration, Refresh/Up gradation, Transition & Transformation projects of clients
- Managed team of offshore Project Managers, Network Engineers and Configuration Engineers
- Liaised with global clients & stakeholders to understand requirements and document scope
- Worked on inputs design proposal summary document with technical lead
- To define project schedule in MS Project, baseline, measuring deviations and ensure compliance to project timelines
- Establish and conduct periodic status calls & review meetings with stakeholders
- Identification, analysis and mitigation of risks & issues to ensure smooth project management
- Maintained relationships with material vendors to lower costs and diversify capabilities
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Provided detailed product orders based on project drawings and technical specifications
Technical Lead
Nokia Siemens Networks
Noida, U.P
09.2010 - 08.2011
- Successfully transitioned ZAIN Project of Remote Infrastructure Monitoring approx 600 IT Devices (Network, Wintel Server, Unix Server, Database, and Custom Applications) from KSA, Riyadh to GNOC
- Delivered and implemented project as per scheduled deadlines; extending post-implementation and maintenance support to technical support team and client
- Track and monitor compliance for processes defined and deployed
- Went onsite (KSA-Riyadh) twice for Project Charter to meet sponsors & customers
- Guided IT team to provide end to end IT service completion within SLA with a role mix of both Technical & Project Management skills
- Handling customer’s expectations & got huge Knowledge of Service Delivery Processes, knowledge of IT infrastructures, like, Servers, Network, LAN`s & WAN`s, Cisco networking devices and security/firewall devices
- Accountable for implementing ITIL processes
- Controlled ad hoc request and attained fall of ad hoc request from 65 to 25 per month
- Supervised architecture, design and implementation of company-wide platforms and applications
Network Analyst
HCL Comnet Systems & Services Ltd
Noida, U.P
09.2008 - 09.2010
- Successfully functioned as Project Engineer/Network Analyst at offshore for project -Managed Data Services
- Directed coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation
- Facilitated all implementation tasks involving third party vendors as well as provided consultation to clients on various system implementations
- Fostered customer loyalty by ensuring that customers fully utilize value of solutions and services
- Provided business consulting, process assessment work and the application of technologies team & feedbacks to client
- Coordinated with Various Teams and Vendors like Backbone/Physical layer/Accounts Team to resolve their issues related to Procurement plans, if any
- Received special recognition awards for consecutive two months for contributions to Quality
- Field Office Refresh Project: The project aimed at migrating circuit with upgraded bandwidth from old cloud (NVPN) to new cloud (AVPN) of AT&T, replacing with new router and switches for 85 remote sites
Sr.Officer
Airtel
Noida, U.P
08.2007 - 09.2008
- Operated offshore as Project Expeditor for Airtel Enterprise Services
- Optimizing resources and leading 3 Network Engineers to support pipeline of projects in coordination with Project & Operations Managers
- Reduced customer calls and improved customer experience by delivering an online self-care portal for Airtel's internet services
- Built the competencies of support staff for enhancing call handling time by delivering multiple changes to Airtel's customer care systems and providing an integrated view of loosely connected applications
- Proved successful working within tight deadlines and fast-paced atmosphere
Education
B.Tech - Computer Science
N.C.C.E
Kurukshetra, India 06.2003 - 06.2006
Polytechnic Diploma - Computer And Information Sciences
G.T.B.K.P.C
Punjab, India 03.2001 - 05.2003
Skills
Agile Methodologyundefined
Certification
Certified Scrum Master
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Scrum Master
06-2021
Sr.Program Manager
Rakuten
08.2020 - Current
Sr.Project Manager
Cognizant Technology
10.2018 - 06.2020
Prince2
06-2015
PMP
05-2014
CCIP
03-2013
Project Manager
Ericsson Global India Private Limited
08.2011 - 06.2015
ITIL
02-2011
Technical Lead
Nokia Siemens Networks
09.2010 - 08.2011
Network Analyst
HCL Comnet Systems & Services Ltd
09.2008 - 09.2010
Sr.Officer
Airtel
08.2007 - 09.2008
B.Tech - Computer Science
N.C.C.E
06.2003 - 06.2006
Polytechnic Diploma - Computer And Information Sciences
G.T.B.K.P.C
03.2001 - 05.2003
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