Owen Harlow
Wegmans Front End Coordinator
Morrisville
Summary
Front End Coordinator at Wegmans Food Markets, Inc., skilled in enhancing customer satisfaction through effective problem-solving and expert service. Proven ability to train staff and improve operational efficiency by leveraging strong communication and sales assistance skills. Committed to creating a welcoming environment while maintaining confidentiality and professionalism.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Front End Coordinator
Wegmans Food Markets, Inc
09.2021 - Current
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
- Increased overall efficiency by delegating tasks according to individual strengths and abilities.
- Provided expert service when greeting customers, answering phone calls and handling issues.
Front Desk Receptionist
Netsports
07.2023 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
High School Diploma -
Panther Creek High School
6670 McCrimmon Pkwy Cary, NC 27519 08.2019 - 06.2023
Associate of Arts - Business Economics
Wake Tech Community College-RTP
10908 Chapel Hill Rd Morrisville, NC 2756005-2026
Skills
Sales assistance
Customer service
Verbal and written communication
Responsive design
Problem-solving skills
Timeline
Front Desk Receptionist
Netsports
07.2023 - 10.2023
Front End Coordinator
Wegmans Food Markets, Inc
09.2021 - Current
High School Diploma -
Panther Creek High School
08.2019 - 06.2023
Associate of Arts - Business Economics
Wake Tech Community College-RTP
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