Owen Harlow
Wegmans Front End Coordinator
Morrisville
Summary
Front End Coordinator at Wegmans Food Markets, Inc., skilled in enhancing customer satisfaction through effective problem-solving and expert service. Proven ability to train staff and improve operational efficiency by leveraging strong communication and sales assistance skills. Committed to creating a welcoming environment while maintaining confidentiality and professionalism.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Front End Coordinator
Wegmans Food Markets, Inc
09.2021 - Current
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
- Increased overall efficiency by delegating tasks according to individual strengths and abilities.
- Provided expert service when greeting customers, answering phone calls and handling issues.
Front Desk Receptionist
Netsports
07.2023 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
High School Diploma -
Panther Creek High School
6670 McCrimmon Pkwy Cary, NC 27519 08.2019 - 06.2023
Associate of Arts - Business Economics
Wake Tech Community College-RTP
10908 Chapel Hill Rd Morrisville, NC 2756005-2026
Skills
Sales assistance
Customer service
Verbal and written communication
Responsive design
Problem-solving skills
Timeline
Front Desk Receptionist
Netsports
07.2023 - 10.2023
Front End Coordinator
Wegmans Food Markets, Inc
09.2021 - Current
High School Diploma -
Panther Creek High School
08.2019 - 06.2023
Associate of Arts - Business Economics
Wake Tech Community College-RTP
Similar Profiles
Madison DingesMadison Dinges
Frozen Customer Service at Wegmans Food Markets, IncFrozen Customer Service at Wegmans Food Markets, Inc
Emma StahlEmma Stahl
Pharmacy Technician at Wegmans Food Markets, IncPharmacy Technician at Wegmans Food Markets, Inc
Catherine Hudson-mathewsCatherine Hudson-mathews
Pricing Department Team Leader at Wegmans Food Markets, IncPricing Department Team Leader at Wegmans Food Markets, Inc