Ouchi Fumiaki
Satama,14
Overview
41
41
years of professional experience
Work History
Food&Bevrege Manager
Hotel Monterey Group
Tokyo
12.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
Manager
e-style
Sibuya
06.2024 - 11.2025
- Directed recruitment, hiring, and training of new staff members.
- Produced thorough, accurate and timely reports of project activities.
- Ensured compliance with all applicable laws, regulations, industry standards.
Maneger
TJK Hotel Group
Nagano
11.2023 - 07.2024
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned work and monitored performance of project personnel.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Recruited and hired qualified candidates to fill open positions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sommeier
Nihonbashi Takase
Tokyo
03.2023 - 10.2023
- Demonstrated comprehensive knowledge of international wines, characters, and vintage merits along with detailed knowledge of house wines.
- Trained new employees to perform duties.
- Reviewed wine labels and vintages to recommend the best options for customers.
Manager
Kazen Chinese Restaurant
Ginza
01.2020 - 10.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Maneger
Zensyutoku Chinese Restaurant
Roppoingi
11.2022 - 03.2023
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned work and monitored performance of project personnel.
Horner
No
Ginza
01.2018 - 12.2019
- Achieved cost-savings by developing functional solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Senior Supervisor
Manadarin Oriental Tokyo
Nihonbashi
09.2012 - 11.2017
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented sales targets, working with sales staff to communicate latest targets and approaches to promoting product awareness and boosting sales in areas of emphasis.
- Created and managed budgets for travel, training, and team-building activities.
Manager
Yosyuhanten Chinese Restaurant
Yokohama
02.2012 - 08.2012
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Assistant Manager
Mandarin Oriental Tokyo
Nihonbashi
05.2009 - 01.2012
- Created and managed budgets for travel, training, and team-building activities.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
Manager
Shiro Sushi Restaurant
Seattle
05.2007 - 04.2008
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Mandarin Oriental Tokyo
Nihonbashi
08.2005 - 04.2007
- Created and managed budgets for travel, training, and team-building activities.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
Supervisor
Keio Plaza Hotel
Shinjyuku
04.1985 - 09.2005
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Identified needs of customers promptly and efficiently.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Assessed company operations for compliance with safety standards.
- Trained new employees on company policies and procedures.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Education
High School Diploma -
Saitama Miyashiro High School
Saitama03-1985
Skills
- Staff management
- Contract management
- Coaching and mentoring
- Project planning
- Performance evaluations
- Staff development
- Lead generation
- Employee onboarding
Languages
Japanese
First Language
English
Elementary (A2)
A2
Chinese (Mandarin)
Beginner
A1
Affiliations
- 1995 Hotel Bartender Association Senior bartender
- 1999 Sommelier
- 2004 Hotel Service Association First Label
Accomplishments
1999 Mercian Cocktail Competition Winner
1992 HBA Cocktail Competition Winner
1995 Suntory Coctail Competiton Winner
Timeline
Food&Bevrege Manager
Hotel Monterey Group
12.2024 - Current
Manager
e-style
06.2024 - 11.2025
Maneger
TJK Hotel Group
11.2023 - 07.2024
Sommeier
Nihonbashi Takase
03.2023 - 10.2023
Maneger
Zensyutoku Chinese Restaurant
11.2022 - 03.2023
Manager
Kazen Chinese Restaurant
01.2020 - 10.2023
Horner
No
01.2018 - 12.2019
Senior Supervisor
Manadarin Oriental Tokyo
09.2012 - 11.2017
Manager
Yosyuhanten Chinese Restaurant
02.2012 - 08.2012
Assistant Manager
Mandarin Oriental Tokyo
05.2009 - 01.2012
Manager
Shiro Sushi Restaurant
05.2007 - 04.2008
Assistant Manager
Mandarin Oriental Tokyo
08.2005 - 04.2007
Supervisor
Keio Plaza Hotel
04.1985 - 09.2005
High School Diploma -
Saitama Miyashiro High School
Similar Profiles
Evan WoodsEvan Woods
Room Service at Monterey Plaza Hotel & SpaRoom Service at Monterey Plaza Hotel & Spa
HAZIEL PEDRAZAHAZIEL PEDRAZA
Bus Person/ Runner at Monterey Beach HotelBus Person/ Runner at Monterey Beach Hotel
Sherlin B. Aburto PrezaSherlin B. Aburto Preza
GREETER at HYATT REGENCY MONTEREY HOTELGREETER at HYATT REGENCY MONTEREY HOTEL
Naoko TsuchiyaNaoko Tsuchiya
Registered Nurse at St. Luke's International HospitalRegistered Nurse at St. Luke's International Hospital
HAMAD ABDULLAH MOHAMMED MUFARRIHHAMAD ABDULLAH MOHAMMED MUFARRIH
Pharmacist at Iktemal AL-DawaPharmacist at Iktemal AL-Dawa