Olivia Brossman
Ikego
Summary
Dynamic Recreation Assistant with a proven track record at MWR Naval Station Yokosuka, excelling in customer-focused service and activity coordination. Adept at fostering relationships and ensuring safety, I led outdoor adventures and maintained facilities, enhancing participant satisfaction through effective supervision and a friendly, positive attitude. CPR certified and committed to creating enriching experiences.
Approached each day and unique challenges with enthusiasm, patience, and humor.
Hardworking, passionate and proactive job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Recreation Assistant
MWR Naval Station Yokosuka
09.2024 - Current
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Responded to public inquiries to provide information about programs and facilities.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
- Handled registration processes efficiently, streamlining operations for both staff and patrons alike.
- Created detailed reports on program attendance and participant satisfaction, providing valuable insights for future planning.
- Maintained safety standards and protocols during all events
- Led outdoor adventure trips, providing participants with safe and enriching experiences in nature.
- Conducted regular maintenance checks on recreational facilities, ensuring safe and enjoyable environment for all.
- Assisted in preparing recreational gear and supplies for each activity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
FCC Provider
CYP NAVAL STATION NORFOLK
08.2023 - 02.2024
- Coordinated meal planning that adhered to nutritional guidelines while accommodating individual dietary restrictions or preferences.
- Promoted early literacy skills by incorporating reading, writing, listening, and speaking activities into daily routines.
- Streamlined enrollment processes by creating efficient workflows for collecting required documentation from families upon enrollment in the program.
- Provided a safe and nurturing environment for children, ensuring their emotional and physical wellbeing.
- Enhanced children''s learning experience by implementing age-appropriate activities and creative lesson plans.
- Developed strong relationships with families, addressing concerns and providing support as needed.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Logged information regarding naps, feedings, and any medications administered.
Teller
Numerica Credit Union
09.2016 - 03.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Educated customers on use of banking website and mobile apps.
Recreation Assistant
MWR Naval Station Yokosuka
04.2014 - 07.2015
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Responded to public inquiries to provide information about programs and facilities.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
- Handled registration processes efficiently, streamlining operations for both staff and patrons alike.
- Created detailed reports on program attendance and participant satisfaction, providing valuable insights for future planning.
- Maintained safety standards and protocols during all events
- Led outdoor adventure trips, providing participants with safe and enriching experiences in nature.
- Conducted regular maintenance checks on recreational facilities, ensuring safe and enjoyable environment for all.
- Assisted in preparing recreational gear and supplies for each activity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Front Desk Receptionist
Blaque Owl Tattoo Shop
01.2012 - 01.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA05-2024
Skills
- Collaborative Team Player
- CPR certified
- Adaptable Mindset
- Effective Solution Development
- Friendly, positive attitude
- Time management
- Relationship building
- Team leadership
- Activity coordination
- Customer-Focused Approach
- Group supervision
- Facilities management
Certification
- CPR/AED Certification
- DoD Cyber Awareness Challenge
- Operations Security (OPSEC)
- Department of the Navy Annual Privacy Training
- CNIC Annual Security Refresher Brief
- DoD Mandatory Controlled Unclassified Information (CUI) Training
- DoD Counterintelligence Awareness & Reporting
- Records Management in the DON: Everyone's Responsibility
- DON Mandatory Time & Attendance
- CNIC Total Force Suicide Prevention
- CNIC Plain Language Writing
- DON Civilian Sexual Assault Prevention and Response Training
- Prevention of Sexual Harrassment
- Federal Employee Anti-discrimination & Retaliation Act (NO FEAR Act)
- Workplace Violence Prevention
- DON Level 1 Antiterrorism Awareness Training
- DON Equal Employment Opportunity Training (EEO)
- Ready Navy Preparedness
- DON Drug-Free Workplace Training
- Domestic Violence for All Hands
- DON Active Shooter
- Combatting Trafficking in Persons (CTIP)
- STAR Customer Service Training
Timeline
Recreation Assistant
MWR Naval Station Yokosuka
09.2024 - Current
FCC Provider
CYP NAVAL STATION NORFOLK
08.2023 - 02.2024
Teller
Numerica Credit Union
09.2016 - 03.2018
Recreation Assistant
MWR Naval Station Yokosuka
04.2014 - 07.2015
Front Desk Receptionist
Blaque Owl Tattoo Shop
01.2012 - 01.2013
Bachelor of Science - Interdisciplinary Studies
Liberty University
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