KATRINA JOSEFINA OLIVEROS
Tsukuba
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive success and contribute to organizational growth.
Overview
15
15
years of professional experience
6
6
Certifications
3
3
Languages
Work History
English Teacher
Kids Creation Tsukuba
08.2022 - 08.2024
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Kept classroom organized, clean and safe for students and visitors.
Hotel and Restaurant Employee
Ichibou Hotel
07.2021 - 07.2022
- Assisted guests with special requests, ensuring their needs were met and expectations exceeded.
- Enhanced guest satisfaction by promptly addressing inquiries and providing exceptional service.
- Trained new staff members on hotel policies, procedures, and best practices for delivering excellent customer service.
- Maintained a clean, safe, and welcoming environment to create a positive first impression for hotel and restaurant visitors.
Nursing Home Worker
Haramachi Nursing Home
10.2020 - 06.2021
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Parcel Sorting Associate
Yamato Transport Co.,Ltd.
04.2019 - 08.2020
- Managed time effectively to meet tight deadlines without sacrificing quality or accuracy within the sorting process.
- Assisted in training new employees on company protocols, enhancing overall team performance and adaptability.
- Maintained organized workspaces, ensuring easy access to necessary tools and materials for efficient task completion.
- Worked closely with supervisors to address any potential issues or challenges that arose during daily operations, fostering proactive problem-solving strategies within the team.
Kitchen Staff Member
Shouya Restaurant
11.2018 - 03.2019
- Made food according to standard recipes with requested changes for customer satisfaction.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
F & B and Frontdesk Coordinator
Palm Beach Resort
05.2018 - 09.2018
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved resource allocation by developing detailed inventory management system, ensuring events had necessary materials without overstocking.
Cafe Owner
HideOut Sixtytwo Kitchenette
08.2011 - 03.2018
- Continually refined menu options based on customer feedback, ensuring a variety of choices that appealed to a wide range of tastes and preferences.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Mentored and trained employees to improve performance and encourage professional growth.
Hotel Employee
Manila Hotel
06.2009 - 06.2011
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
Education
Japanese Language
Sakura Tokyo Japanese Language School
Tokyo, Japan 04.2001 -
Bachelor of Science - Hotel And Restaurant Management
De La Salle University - Dasmariñas
Dasmariñas, Cavite, Philippines 04.2001 -
Certification
Japanese Language Proficiency Level N2
Skills
Active Learner
Other Skills
Proficiency in Computer Programs such as MS Word, MS Excel, MS Powerpoint and Internet
Driving Skills (knows how to drive a manual and automatic operated car)
Basic Skills in Cooking Baking, Bartending, Barista, and Food Preparation
Timeline
English Teacher
Kids Creation Tsukuba
08.2022 - 08.2024
Japanese Language Proficiency Level N2
08-2021
Hotel and Restaurant Employee
Ichibou Hotel
07.2021 - 07.2022
Nursing Home Worker
Haramachi Nursing Home
10.2020 - 06.2021
Parcel Sorting Associate
Yamato Transport Co.,Ltd.
04.2019 - 08.2020
Kitchen Staff Member
Shouya Restaurant
11.2018 - 03.2019
F & B and Frontdesk Coordinator
Palm Beach Resort
05.2018 - 09.2018
Leadership Excellence Achievement Program
10-2014
Advance Leadership Course
09-2014
The Foundations of Leadership Excellence
08-2014
Cafe Owner
HideOut Sixtytwo Kitchenette
08.2011 - 03.2018
Hotel Employee
Manila Hotel
06.2009 - 06.2011
International Onboard Immersion (Singapore, Malaysia, Thailand)
10-2008
Philippine Airlines Seminar - Customer Service and Personality Development
10-2008
Japanese Language
Sakura Tokyo Japanese Language School
04.2001 -
Bachelor of Science - Hotel And Restaurant Management
De La Salle University - Dasmariñas
04.2001 -
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