Olesya Puzyreva

• Supervised day-to-day operations to meet performance, quality and service expectations
• Addressed guests` inquiries to ensure satisfaction and foster positive service experience. Maintained positive guests relations by addressing and resolving complaints promptly, implementing successful corrective actions
• Engaged with guests to gather feedback, using insights to improve service and offerings
• Drafted and managed professional correspondence, including letters and emails, ensuring precision and timely delivery
• Represented the hotel during official visits, attending networking events, cultural functions, and national day celebrations hosted by embassies, fostering and strengthening diplomatic and business relations
• Increased sales through effective targeted promotions and strategies
• Assisted in recruiting, interviewing, hiring, and onboarding of new employee to maintain professional staffing level
• Implemented staff training programs, enhancing art tour`s knowledge and English language skills
• Conducted employees art tours` evaluations, providing constructive feedback for growth and development. Managed VIP guests` inquiries and requests, providing personalized services such as private tours and special arrangements
• Conducted art tours of the property in multiple languages (Japanese, English, Russian), including cultural insights and introductions to Japanese art and history
• Successfully handled VIP clients including diplomats, actors, and high-profile guests
• Developed and implemented sales strategies for luxury travel markets, organizing online business meetings with high-net-worth clients
• Contributed to securing a 4-star recommendation from Forbes Travel Guide by analyzing official evaluation reports and implementing improvements to hotel services, operational standards, and staff English language proficiency
• Conducted training sessions on hotel-specific English for staff and led activities such as the 'Little Hotelier Experience' for children to learn about hotel management in English
• Managed daily operations of concierge desk to proactively address guests` inquiries, needs and special requests
• Selected as an Outstanding Employee by Small Luxury Hotels (SLH) in 2022

• Provided interpreting and translation services for various businesses, including cultural exchange programs between Japan and Russia
• Taught English and Japanese languages
• Organized bespoke art and cultural tours for tourists in Russia and Japan
• Collaborated with Japanese trading companies to import/export products, including washi paper and textiles
• Assisted in organizing cultural events, including martial arts workshops and exhibitions in collaboration with Japanese companies

Crisis Management & Mining Operations Support

• Managed crisis situations and played a key role in the establishment of a new mining operation (company) in Liberia, including conducting legal research, coordinating workers, and providing UN crisis support
• Negotiated with heavy machinery vendors to secure essential equipment for mining operations
• Acted as a liaison between various stakeholders to ensure effective communication and collaboration across parties
• Delivered professional administrative support during official visits to local government institutions, assisting in obtaining necessary permits and facilitating meetings, including vehicle and equipment procurement (e.g., shovels, tools)
• Coordinated travel arrangements, accommodations, and logistics for UN officers, drivers, counselor, brokers, geologists and team members
• Personally ventured into the jungle with the CEO's representative and other team members to prospect and assess potential areas for diamond extraction
• Volunteered proactively during visits to African tribes, providing provisions and support to local villages
• Maintained confidentiality and adhered to the company's privacy policies and ethical standards when handling sensitive information
• Earned positive feedback from partners and colleagues for exceptional attention to details, particularly in interpreting conversations and organizing complex arrangements

• Managed schedules, appointments, and communications for the executive team
• Coordinated meetings and prepared documents, minutes, and reports
• Organized business trips and helicopter overflights for the CEO and team members to the Koryak Autonomous Okrug (a remote region of Kamchatka, services were provided with)
• Organized and coordinated monthly and weekly meetings
• Reviewed incoming correspondence for the General Manager's attention, prioritizing urgent matters for swift resolution
• Proactively anticipated the General Manager's needs and provided timely assistance, ensuring their focus remained on high-priority tasks
• Provided excellent customer service to clients by addressing inquiries promptly and professionally
• Answered high volume of phone calls and email inquiries
• Responded to emails and other correspondence to facilitate communication and enhance business processes

• Managed administrative tasks including schedule coordination, correspondence, and document preparation
• Organized departmental events, meetings, and student affairs
• Developed strong working relationships with staff, fostering a positive work environment.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness. Managed video and audio materials.