Oisin Byrne
Tourism Expert
Osaka
Summary
Tourism professional with background in providing enriching experiences to visitors. Expertise in delivering insightful tours and fostering welcoming atmosphere. Strong focus on teamwork and achieving exceptional visitor satisfaction, adaptable to changing schedules and group dynamics. Skills include effective communication, in-depth historical knowledge, and customer engagement.
Overview
6
6
years of professional experience
Work History
Tour Guide
Pinpoint Traveler
03.2025 - Current
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
English Teacher
Kinder Kids International
08.2021 - 03.2025
- Lead Native Homeroom Teacher for 4 different classes over the course of the previous 4 academic years
- Specialized in delivering high-quality lessons in phonics, P.E., numeracy, art, and reading.
- Directed three Christmas concert performances, including all dance choreography, dialogue, and stage props.
- Performed 9 Open Day Classes.
- Completed training in CPR, earthquake evacuation, fire evacuation, and 'stranger danger.'
Ski Lodge Manager
Altitude Madarao
12.2019 - 04.2020
- Managed lodge operations for optimal efficiency, streamlining processes, and reducing costs.
- Optimized staffing levels according to seasonal fluctuations, ensuring efficient resource allocation throughout the year.
- Enhanced online presence through effective social media management and website optimization, driving increased bookings from digital channels.
- Ensured compliance with safety regulations and industry standards, maintaining a secure environment for guests and staff.
- Improved guest satisfaction by implementing personalized services and addressing customer feedback.
Education
Cambridge Certificate in Teaching English to Speakers of Other Languages -
Berlin School of English
01.2024
Bachelor of Arts Degree - Music Technology and History
Maynooth University
01.2014
Skills
Local history
Arts and culture
Transportation coordination
Customer engagement
Research
Tourism management
Timeline
Tour Guide
Pinpoint Traveler
03.2025 - Current
English Teacher
Kinder Kids International
08.2021 - 03.2025
Ski Lodge Manager
Altitude Madarao
12.2019 - 04.2020
Bachelor of Arts Degree - Music Technology and History
Maynooth University
Cambridge Certificate in Teaching English to Speakers of Other Languages -
Berlin School of English
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