Microsoft Office (Excel advanced use for data handling)
Nu Nandar Kyaw
Master Student
Bunkyo-ku,13
Summary
Systems-focused Master's student in Systems Innovation at the University of Tokyo with strong expertise in quantitative modelling, enterprise process analysis, and data-driven decision support. Experienced in global logistics operations and regional digital application initiatives within DHL, with practical exposure to cross-functional coordination. Recognized for clear, structured communication and the ability to translate complex operational challenges into practical system-level solutions. MEXT Scholar with demonstrated experience working across multicultural and international environments.
Overview
9
9
years of professional experience
5
5
Certifications
5
5
Languages
Work History
Telesales Executive
Myanmar DHL Limited
09.2022 - 03.2024
- Analyzed customer logistics requirements and service performance to support operational decision-making
- Coordinated cross-functional communication between sales, operations, and regional teams to support system implementation and customer issue resolution.
- Participated in a regional digital application adoption project (Customer Stickiness Project), supporting user engagement and system implementation across departments
- Assisted in improving customer data integration and commercial performance metrics
General Manager
One Flower Active Design
07.2020 - 07.2022
- Managed production planning, inventory monitoring, and supplier coordination
- Supervised quality inspection and third-party manufacturing processes
- Improved operational workflow and customer response systems
Customer Contact Centre Advisor
DHL Express (Singapore) Pte. Ltd
10.2015 - 05.2020
- Coordinated service bookings and cross-department issue resolution across operational teams
- Managed over 50 customer calls per day
- Provided structured communication on customs, transit time, and pricing procedures
- Delivered structured and professional communication regarding customs procedures, transit times, and pricing policies to international clients
- Selected for Revenue Task Force Team to support sales growth and operational performance improvement
- Applied standardized service protocols with data-informed judgement
Internship
Grocery Logistics of Singapore Pte. Ltd
10.2014 - 02.2015
- Supported inbound logistics operations, including supplier coordination and stock verification
- Managed receiving documentation and updated logistics records within the GLS system
- Liaised daily with NTUC FairPrice suppliers to ensure smooth delivery and issue resolution
Education
Master of Engineering - Systems Innovation
The University of Tokyo
Tokyo, Japan 04.2001 -
Research Student - Systems Innovation
The University of Tokyo
Tokyo, Japan 04.2001 -
Bachelor of Technology - Industrial And Management Engineering
National University of Singapore
Singapore 04.2001 -
Diploma - Industrial And Operations Management
Republic Polytechnic
Singapore 04.2001 -
Skills
Logical and Structured Problem-Solving
Cross-Functional Communication
Stakeholder Coordination
Cross-Cultural Collaboration
Analytical Decision-Making
Accomplishments
- MEXT Scholarship Winner (2024 Embassy Recommendation), Ministry of Education, Culture, Sports, Science and Technology in Japan
- Sales Champions Club 2023 Winner (SCC), Myanmar DHL Limited
- Superstar of the Function (Customer Service Department), DHL Express (Singapore) Pte. Ltd in 2016
- Director's Roll of Honor, Republic Polytechnic, Singapore in 2014
- Director's Roll of Honor, Republic Polytechnic, Singapore in 2013
Certification
Public Awareness & Participation in Environmental Decision-Making, King Mongkut's University of Technology Thonburi, Thailand
Additional Information
- University Consultant (Remote), UniBridge, Yangon, Myanmar (Jun 2025 — Present)
- University Consultant (Remote), GLORY Academy, Yangon, Myanmar (May 2025 — Present)
- Assistant Treasurer, International Club, Republic Polytechnic, Singapore (Jan 2013 — Jan 2014)
- Myanmar Chapter Head, International Club, Republic Polytechnic, Singapore (Apr 2012 — Dec 2012)
- Member, SAS Club, Culinary, Republic Polytechnic, Singapore (Feb 2012 — Apr 2015)
Software
R Programming
Tableau
SAP ERP (Global Bike Inc 211 simulation training)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Public Awareness & Participation in Environmental Decision-Making, King Mongkut's University of Technology Thonburi, Thailand
08-2025
Certificate in International Trade & Logistics Management, Yangon Institute of Shipping and Logistics, Myanmar
01-2025
Telesales Executive
Myanmar DHL Limited
09.2022 - 03.2024
UNITAR–UNIDO Workshop on SME Digitalization, Jeju, the Republic of Korea
06-2022
General Manager
One Flower Active Design
07.2020 - 07.2022
Customer Contact Centre Advisor
DHL Express (Singapore) Pte. Ltd
10.2015 - 05.2020
Introduction to SAP ERP (Global Bike Inc.), Republic Polytechnic and SAP Asia Pte Ltd, Singapore
03-2015
Internship
Grocery Logistics of Singapore Pte. Ltd
10.2014 - 02.2015
Certification in Singapore Customs Procedures, Singapore Customs and Republic Polytechnic
06-2014
Master of Engineering - Systems Innovation
The University of Tokyo
04.2001 -
Research Student - Systems Innovation
The University of Tokyo
04.2001 -
Bachelor of Technology - Industrial And Management Engineering
National University of Singapore
04.2001 -
Diploma - Industrial And Operations Management
Republic Polytechnic
04.2001 -