Néstor Xavier Ballesteros Urquizo
Nanjing
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Head of Waiters and Client Attention
CEVICHES PEDRO Y PABLO
12.2017 - 03.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Product Quality, Control and Logistics
AMIGOMIS S.A.
01.2017 - 03.2019
- Streamlined production processes, resulting in reduced waste and increased output while maintaining high-quality standards.
- Optimized inventory management systems to ensure timely delivery of raw materials and efficient use of resources.
- Boosted customer satisfaction rates by addressing complaints promptly and ensuring adherence to quality standards.
- Improved product quality by implementing rigorous testing protocols and streamlining inspection processes.
Delivery (Driver) and Dispatch Manager
HT MED DISTRIBUIDORA FARMACÉUTICA
01.2022 - 09.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Call Center Advisor
FX INVESTMENTS
04.2020 - 09.2021
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Ensured adherence to company standards by monitoring quality assurance metrics on a regular basis.
- Identified opportunities for upselling and cross-selling, contributing to increased sales revenue.
- Handled escalated customer complaints professionally, working towards mutually beneficial resolutions whenever possible.
Education
Bachelor of Science - Science
School MARTÍM CERERÉ
Quito, Ecuador 04.2001 - 05.2016
No Degree - Aviation
LIOTNA ACADEMY OF UCRAINE
Kirovograd 04.2001 -
Russian Language Proficiency Certificate - Russian-Language
LIOTNA ACADEMY OF UCRAINE-IDIOMAS
Kirovograd 04.2001 -
Associate of Business Administration - Business Administration And Management
南京信息工程大学
Pukou, China 04.2001 -
Skills
Strong multitasking
Cleanliness
Quality Control
Professional Appearance
Salesmanship
Sales Techniques
Relationship Management
Memory retention
Warm and Friendly
Excellent Communication
Goal Setting
Decision-Making
Personal Information
Age: 26
ID
CI: 171712900-9
Certification
Chinese Language Proficiency Certificate
Music, Sports, Arts
For me, music has been a fundamental part of my life, she has become my best friend at times, apart from being a born musician, I love to hear it and feel it, I have had several presentations in my country and even here in China as well. I think that through music people transmit art to each other, on the other hand sports is also a fundamental part of my day to day, I go to the gym and it helps me in my personal growth on a physical and emotional level and finally the topic of learning new languages is something that I have discovered in recent years and the truth is that I find it very fun, sometimes difficult but it is something that opens my mind and teaches me new cultures wherever I go.
Timeline
Delivery (Driver) and Dispatch Manager
HT MED DISTRIBUIDORA FARMACÉUTICA
01.2022 - 09.2022
Call Center Advisor
FX INVESTMENTS
04.2020 - 09.2021
Head of Waiters and Client Attention
CEVICHES PEDRO Y PABLO
12.2017 - 03.2019
Product Quality, Control and Logistics
AMIGOMIS S.A.
01.2017 - 03.2019
Bachelor of Science - Science
School MARTÍM CERERÉ
04.2001 - 05.2016
No Degree - Aviation
LIOTNA ACADEMY OF UCRAINE
04.2001 -
Russian Language Proficiency Certificate - Russian-Language
LIOTNA ACADEMY OF UCRAINE-IDIOMAS
04.2001 -
Associate of Business Administration - Business Administration And Management
南京信息工程大学
04.2001 -
Chinese Language Proficiency Certificate
Russian Language Proficiency Certificate
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