Nozomi Muramatsu

• Managed customers orders using the system and collaborated with DHL,UPS,FedEx,Yamato transport for efficient delivery.
• Monitored incoming shipments including merchandise which customers ordered from the headquarter to maintain schedules.
• Purchased packaging materials and managed the cost.
• Troubleshot technical problems on the system with IT team.
• Checked inventory reports and made solutions.
• Collaborated with 3PL (Third party logistics: Yamato Logistics) to maintain shipping operation.
• Managed insourcing shipping team.
• Returned/bought back merchandise to brands.
• Worked in cooperation with other departments (customer care, finance, marketing e.t.c.) and the headquarter.

• Monitored customers' orders with the system.
• Checked returned items from customers.
• Done quality control a part of costly products before shipment.
• Assisted to pack/wrap items for shipping orders.

• Done fitting for performers and models before the show/event and reported stylists and operation team.
• Took the performers and models to the make-up room and attended them to the stage as the schedule.
• Introduced products at show booths.

• Served customers
• Took inventory
• Prepared merchandise for sales floor by pricing or tagging.
• Organized racks and shelves to maintain store visual appeal, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.

• Served customers
• Prepared merchandise for sales floor by pricing or tagging.
• Organized racks and shelves to maintain store visual appeal, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.