Noelle Coak
COO
Tokyo
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Chief Operating Officer
Regus Japan
Tokyo
02.2023 - Current
- Led operational oversight and budgetary supervision for0ver 175 locations.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Developed quarterly business plans to evaluate cost projections.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
Managing Director Japan and Taiwan
Regus Japan
Tokyo
10.2019 - 02.2023
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Vice President Operations APAC
IWG
01.2017 - 10.2019
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Country Manager, Korea Taiwan and Thailand
IWG
03.2017 - 03.2019
- Gathered information on competitor activities and market trends to enhance strategic decision-making and growth of each market.
- Secured and opened new locations by providing accurate sales forecasts and managing daily sales consistently
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
- Implemented new sales and operations strategies to elevate brand awareness and increase market share in existing markets.
Chief Operating Officer
Regus Japan
04.2014 - 03.2017
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Led operational oversight and budgetary supervision for 90+ locations.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Developed and implemented recommendations for service improvement.
- Managed crisis response to minimize potential negative impacts on company.
- Represented organization at industry conferences and events.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Communicated business performance, forecasts and strategies to stakeholders.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed quarterly business plans to evaluate cost projections.
Regional Director of Sales and Operations
Regus Japan
04.2005 - 04.2014
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of products.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Organized promotional events and interacted with community to increase sales volume.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Sales And Marketing Education
09.1987 - 04.1991
Skills
Contract Negotiation
Change Management
Personnel development
Planning and execution
Cost savings and reduction
Staff Management
Financial Management
Business Development
Negotiation
Business planning
Teambuilding
Cultural Awareness
Timeline
Chief Operating Officer - Regus Japan
02.2023 - Current
Managing Director Japan and Taiwan - Regus Japan
10.2019 - 02.2023
Country Manager, Korea Taiwan and Thailand - IWG
03.2017 - 03.2019
Vice President Operations APAC - IWG
01.2017 - 10.2019
Chief Operating Officer - Regus Japan
04.2014 - 03.2017
Regional Director of Sales and Operations - Regus Japan
04.2005 - 04.2014
University of North Carolina - Bachelor of Science, Sales And Marketing Education
09.1987 - 04.1991