Noelle Coak

Work History

Chief Operating Officer

Regus Japan

Tokyo

02.2023 - Current

Led operational oversight and budgetary supervision for0ver 175 locations.
Refined organizational structure to consolidate, streamline, and delineate necessary functions.
Developed quarterly business plans to evaluate cost projections.
Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Evaluated product or service by analyzing and interpreting data and metrics.
Represented organization at external meetings and events to promote and build relationships with key stakeholders.

Managing Director Japan and Taiwan

Regus Japan

Tokyo

10.2019 - 02.2023

Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
Worked closely with organizational leadership and board of directors to guide operational strategy.
Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
Monitored office workflow and administrative processes to keep operations running smoothly.

Vice President Operations APAC

IWG

01.2017 - 10.2019

Cultivated interpersonal skills by building positive relationships with others.
Excellent communication skills, both verbal and written.
Exercised leadership capabilities by successfully motivating and inspiring others.
Strengthened communication skills through regular interactions with others.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Acted as a team leader in group projects, delegating tasks and providing feedback.

Country Manager, Korea Taiwan and Thailand

IWG

03.2017 - 03.2019

Gathered information on competitor activities and market trends to enhance strategic decision-making and growth of each market.
Secured and opened new locations by providing accurate sales forecasts and managing daily sales consistently
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Managed and motivated employees to be productive and engaged in work.
Implemented new sales and operations strategies to elevate brand awareness and increase market share in existing markets.

Chief Operating Officer

Regus Japan

04.2014 - 03.2017

Refined organizational structure to consolidate, streamline, and delineate necessary functions.
Led operational oversight and budgetary supervision for 90+ locations.
Identified and pursued business development opportunities to grow organization and increase revenue.
Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
Developed and implemented recommendations for service improvement.
Managed crisis response to minimize potential negative impacts on company.
Represented organization at industry conferences and events.
Established and maintained strong relationships with customers, vendors and strategic partners.
Maintained P&L and shouldered corporate fiscal responsibility.
Analyzed industry trends and tracked competitor activities to inform decision making.
Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Communicated business performance, forecasts and strategies to stakeholders.
Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
Developed quarterly business plans to evaluate cost projections.

Regional Director of Sales and Operations

Regus Japan

04.2005 - 04.2014

Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Prepared sales presentations for clients showing success and credibility of products.
Developed compelling presentation decks to gain approval for ideas and communicate results.
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Compiled and analyzed data to determine approaches to improve sales and performance.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Managed revenue models, process flows, operations support and customer engagement strategies.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Organized promotional events and interacted with community to increase sales volume.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Summary

Overview

Work History

Chief Operating Officer

Managing Director Japan and Taiwan

Vice President Operations APAC

Country Manager, Korea Taiwan and Thailand

Chief Operating Officer

Regional Director of Sales and Operations

Education

Bachelor of Science - Sales And Marketing Education

Skills

Timeline

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