Summary
Overview
Work History
Education
Skills
Websites
Career Experience
Activities
Japanese
Timeline
Generic
Noah Matsuzaka

Noah Matsuzaka

CX Specialist
Tokyo

Summary

Having strong strategic marketing, execution skills with below.

3+ years of marketing experience in L'Oreal, LUXE Division. Strong strategic and executive skills in Retail marketing and Merchindising.

4+ years of coaching experience for admission, essay writing and Japanese.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

CX Specialist

L'Oréal Japan
Tokyo, Tokyo
01.2024 - Current
  • Led 2024 Holiday Project; Successfully achieved the Target Sales, vs 25% vs LY.
  • Conceived and launched the 'Spring Gifting Animation' project for the first time in my brand, doubled spring gifting sales (906M, +83% vs 2023) by negotiating the headquarter to develop market preferable gifting assets and working with the product team to ensure that the launch of the limited edition products would coincide with this gifting season and animate the brand
  • Created a variety of new gift cards for online channels, resulted in the growth of the channel sales +144% vs 2023
  • Achieved +11pt inbound sales share in brand gloss sales vs 2023 (2023 Q1 5%→2024 Q1 16%) by creating inbound materials, setting promotion plans for specific stores, and training all 350 store staff
  • (Inbound traffic 23Q1 4%→24Q1 10%)

Junior Customer Experience Specialist

L'Oréal Japan
04.2023 - 12.2023
  • Company Overview: LUXE Division, Yves Saint Laurent(YSL)
  • Boosted gift sales and positioned YSL as a 'GIFT BRAND'
  • By collaborating with the Retail, EC and Product team to strengthen Gifting for all channels
  • (Gift Sales +31% vs last year while the Brand Growth was +17% vs last year)
  • Managed retail marketing budget 2023 besides the COG and €￥Rate increase (10~30% each)
  • Redistributed the amount for each usage by negotiating price and quality with vendors and leading tools-update projects among five departments inside the brand
  • Handled 2024 promotion plan and reduced cost -30% vs last year
  • Strategically prioritized ROI and branding by assessing market & past promotion plan, re-organizing the channels and spots negotiating with all three other teams
  • Doubled the sustainability program scores,(+120% Collecting Recyclables vs 22 and +106% Recycle Action Points) by executing market and customer analysis, cooperating with customer-relationship projects and motivating all 350 store staff to be more conscious of sustainability
  • Controlled wrapping materials and store necessities procurement precisely by creating order forecasts and planning effective reorder-schedule by negotiating with local vendors
  • Resulted in No Out-of-Stock for these materials in 2023 whole year (which is outstandingly rare and the first time in past five years)

Junior Product Manager

L'Oréal Japan
04.2022 - 03.2023
  • Company Overview: LUXE Division, Yves Saint Laurent(YSL)
  • Achieved the highest monthly selling quantity (13K) after 2020 at new shade extensions of brand pillar Lipstick in Feb 2023 (+18% vs Jun,.2022, the top selling month since 2020, 11K)
  • Monitored local trends and feeded back findings to the headquarter in France to ensure the new Lipstick product development, and also locally adapted the new launches by localizing communication concept and bet shades
  • Handled 2024 marketing plan for the Lipstick category
  • Positioned launch product, planned Lipstick strategy in the brand, and forecasted financial implications
  • LUXE Division, Yves Saint Laurent(YSL)

Education

Bachelors of Law -

KEIO UNIVERSITY
Tokyo
04.2018 - 03.2022

Skills

Customer relations

Quality assurance

Team collaboration

Analytical thinking

Admission Cunsultant

Essay Coaching

Japanese Coaching

Marketing

Career Experience

  • L'Oreal Japan (2022 ~ current)
  • Admission Consultant B2B (2025 ~ current)
  • Admission & Essay Coaching (2018~2022)
  • Japanese Coaching (2019~2021)


Activities

  • Travel

　　20+ countries worldwide

  • International Activities

　　APAN-ASEAN student council, Tourism Division Leader（2020~2021)

  • Horseback Riding (2023~)
  • Japanese Tea Celemony (2006~)
  • Violin(2005~)

　　Performances at nursing homes（2015~2022)

　　Music teacher at orphanage house（2018~2022)

　　Junior Orchestra Society, 1st Violin Player（2016~2018)


Japanese

Mother Tongue

Timeline

CX Specialist

L'Oréal Japan
01.2024 - Current

Junior Customer Experience Specialist

L'Oréal Japan
04.2023 - 12.2023

Junior Product Manager

L'Oréal Japan
04.2022 - 03.2023

Bachelors of Law -

KEIO UNIVERSITY
04.2018 - 03.2022

Similar Profiles

CREATE PROFILE
Noah MatsuzakaCX Specialist