Noah Granillo
Information Systems Technician
Yokosuka
Summary
Dynamic leader with a proven track record at the US Navy, enhancing operational efficiency through innovative training programs and effective mentoring. Skilled in problem-solving and operational planning, I successfully implemented quality assurance measures that improved productivity and team collaboration, fostering a culture of continuous improvement and discipline within the division.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Division Leading Petty Officer
US Navy
01.2025 - Current
- Developed comprehensive reporting procedures to track progress towards key performance metrics accurately.
- Evaluated personnel performance, providing constructive feedback for continuous improvement initiatives.
- Enhanced team performance by implementing efficient training programs and conducting regular evaluations.
- Spearheaded innovative projects that resulted in improved processes or increased productivity within the division.
- Promoted a culture of continuous learning within the division by encouraging skill development opportunities among staff members.
- Strengthened relationships with external partners through effective liaison activities and timely information sharing.
- Implemented quality assurance measures to identify areas for process improvement, leading to increased operational effectiveness.
- Ensured compliance with safety regulations through continuous monitoring, enforcement, and education efforts.
- Increased division readiness with thorough planning and execution of training exercises.
- Conducted thorough risk assessments before executing tasks, minimizing potential hazards or setbacks.
- Streamlined daily operations for improved efficiency through the development of standard operating procedures.
- Facilitated open communication channels between division members, resulting in enhanced collaboration and problem-solving abilities.
- Reduced equipment downtime by proactively addressing maintenance needs and coordinating repair schedules.
- Boosted morale within the division by actively promoting a positive work environment and addressing concerns promptly.
- Optimized resource utilization by effectively managing inventory levels and identifying cost-saving opportunities.
- Managed budgets efficiently while adhering to fiscal constraints without compromising operational excellence.
- Mentored junior personnel, fostering professional growth and enhancing overall team capabilities.
- Coordinated cross-functional teams to achieve mission objectives in high-pressure situations.
- Collaborated closely with senior leadership to align division goals with overarching organizational objectives.
- Championed change management initiatives aimed at optimizing workflows while ensuring minimal disruption to ongoing operations.
- Handled administrative requirements, maintained records and submitted operational reports.
- Mentored junior technicians, fostering a culture of continuous learning and professional growth within the team.
- Conducted regular training sessions for staff members on IT best practices, increasing overall technological competency and reducing the frequency of help desk requests.
- Enhanced network security by implementing regular system updates and enforcing strict access controls.
- Assisted with budget planning for technology investments, ensuring cost-effective allocation of resources without sacrificing quality or reliability.
- Streamlined communication processes within the team, resulting in improved collaboration and faster resolution of technical issues.
- Led cross-functional teams in the successful completion of complex IT initiatives, fostering a collaborative work environment that drove positive results.
- Developed effective disaster recovery plans that minimized downtime in the event of unforeseen system failures or data loss incidents.
- Optimized server performance through careful monitoring and tuning, reducing response times and increasing user satisfaction levels.
- Provided exceptional end-user support by resolving technical issues quickly and effectively while maintaining a strong focus on customer service excellence.
- Analyzed existing workflows to identify areas where automation could improve efficiency, leading to increased productivity across various departments within the organization.
- Managed multiple projects concurrently, ensuring timely delivery while maintaining high-quality standards.
Command Fitness Leader
US Navy
01.2025 - Current
- Championed the benefits of a healthy lifestyle by modeling positive behaviors and regularly sharing resources with unit members.
- Maintained up-to-date knowledge of current exercise science research findings by attending conferences, reading journals, participating in webinars.
- Developed strong rapport with military personnel, providing ongoing encouragement and support throughout their fitness journey.
- Boosted physical endurance by incorporating cardiovascular exercises into daily routines for optimal results.
- Assisted commanders in setting achievable goals for unit physical fitness scores, contributing to overall mission readiness levels.
- Enhanced unit readiness through the development and execution of comprehensive fitness assessments and training plans.
- Promoted overall health by providing guidance on nutrition, stress management, and injury prevention to service members.
- Led professional development sessions for fellow Command Fitness Leaders, sharing best practices and innovative approaches to optimize physical training results.
- Conducted regular evaluations of Command Fitness Leader program effectiveness, identifying areas for continued growth and improvement.
Maintenance Manager
US Navy
06.2024 - Current
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Managed a team of technicians, providing guidance and support for skill development and performance improvement.
- Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Documented inventory of spare parts to enable tracking history and maintain accurate records.
- Collaborated with other departments to verify completion of maintenance tasks.
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
- Supervised employee performance, preventive maintenance, and safety.
- Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
Information Systems Technician Supervisor
US Navy
08.2022 - Current
- Reduced downtime during software upgrades by thoroughly testing new patches and applications before deployment.
- Devised customized solutions for unique client needs, improving customer satisfaction and retention rates.
- Developed comprehensive documentation for IT infrastructure, enabling faster troubleshooting and more efficient use of resources.
- Evaluated emerging technologies to identify opportunities for enhancing overall organizational efficiency.
- Maximized uptime for critical systems by conducting proactive maintenance and addressing potential issues promptly.
- Established rigorous change management procedures to prevent unintended disruptions to business operations during system modifications or updates.
- Documented support interactions for future reference.
- Provided on-call support for critical issues related to [Software].
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Installed, configured, and patched user hardware and software.
- Trained users on how to properly operate equipment and software programs.
IT Technician
US Navy
06.2019 - 08.2022
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Assisted IT staff on troubleshooting issues and closing calls.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Collaborated with cross-functional teams in developing robust disaster recovery plans to safeguard critical systems and data.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
- Backed up company data to distributed storage centers to avoid massive data loss.
Education
Associate of Science - Criminal Justice
UMGC Global Campus
04.2001 -
High School Diploma -
V. Sue Cleveland
Rio Rancho, New Mexico 04.2001 -
Skills
Operational efficiency
Mentoring
Policy enforcement
Leadership excellence
Discipline and focus
Problem-solving
Situational awareness
Operational planning
Time management
Operations management
Multitasking
Adaptability and flexibility
Organizational skills
Teamwork and collaboration
Websites
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Certification
COMPTIA Security +
Timeline
COMPTIA Security +
06-2025
Division Leading Petty Officer
US Navy
01.2025 - Current
Command Fitness Leader
US Navy
01.2025 - Current
Maintenance Manager
US Navy
06.2024 - Current
Information Systems Technician Supervisor
US Navy
08.2022 - Current
CENTRIXS Administrator
09-2019
IT Technician
US Navy
06.2019 - 08.2022
Associate of Science - Criminal Justice
UMGC Global Campus
04.2001 -
High School Diploma -
V. Sue Cleveland
04.2001 -
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