Personal & Professional Development
Niklas Egerer
Guest Service Captain
Kyoto
Summary
Results-driven professional focused on delivering exceptional guest experiences and support for guest needs. Offers strong background in international experience in luxury and ultra-luxury hospitality environment, customer relations and communication. Holds a Bachelor's degree in International Hospitality Management and possesses over half a decade experience of living and working in four different countries across two continents, bringing a unique, global perspective to the role.
Overview
8
8
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Guest Service Captain
The Ritz-Carlton Hotel Company
Kyoto, Kansai
09.2023 - Current
- Resolved guest complaints quickly, ensuring repeat business and positive reviews
- Development, execution and controlling of training programs to continually enhance own and others skillset and industry knowledge
- People management, scheduling for 20+ member strong department
- 5 Stars - Employee of the Quarter Q4/2023
- Responsible for purchasing and cost control
Room Division Management Intern
Mandapa - A Ritz-Carlton Reserve
Ubud, Bali
01.2023 - Current
- Demonstrated leadership skills in managing projects from concept to completion - Driving Guest Voice Score for Elite Appreciation & Intend to Recommend
- Executed trainings in 3 departments with over 50 employees.
- Represented MOD during day-to-day operations.
Butler Intern
Mandapa - A Ritz-Carlton Reserve
Ubud, Bali
09.2022 - 01.2023
- Used strong analytical and problem-solving skills to guarantee guest satisfaction at all times.
- Developed excellent emotional intelligence to be able to effectively read and adapt to each individual.
- Managed to rapidly gain enough knowledge and applicable skills to be able to work independently after 1 week of training.
Room Division Manager
Notiz Hotel
Leeuwarden
11.2021 - 12.2021
- Demonstrated leadership skills in managing projects from concept to completion - Successfully developed and launched an emergency room service program due to COVID-19 lockdown restrictions.
- Developed excellent problem solving skills due to rapidly changing working conditions.
Kitchen Supervisor
Notiz Hotel
Leeuwarden
10.2020 - 12.2020
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership skills by successfully motivating and inspiring over 10 team members.
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
Assistant Chef
Restaurant Onder de Kelders
Leeuwarden
05.2020 - 09.2020
- Plated every dish with attractive flair to meet restaurant standards and maintain business reputation.
- Trained 3 new team members to guarantee steady efficiency and work performance.
- Cleaned kitchen work area by sanitizing all cooking equipment, utensils, and counters.
- Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
Kitchen Helper / Mini Internship
Keukencafé TOTT
Leeuwarden
01.2020 - 03.2020
- Responsible for mise en place on daily basis.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Quality Management / Temporary Worker
BMW Group Landshut
Landshut
06.2018 - 08.2018
- Demonstrate willingness and dedication by working weekly changing 3 shift operations.
- Responsible for guided production quality control.
Sales & Marketing Intern
Porsche A.G.
Landshut
02.2017 - 07.2017
- Published engaging and successful marketing and advertising reports.
- Conducted research to analyze customers' behavior, preference and purchasing habits.
Sales & Marketing Intern
Zweiradsport Baier
Landshut
09.2016 - 01.2017
- Represented company on exhibitions.
- Trained new employees on customer service, appropriate appearance and money handling.
Education
Bachelor of Arts - International Hospitality Management
NHL Stenden University of Applied Science
Leeuwarden 09.2019 - Current
No Degree - Automotive Engineering Technology
Staatliche Fachhochschule
Landshut 09.2018 - 02.2019
High School Diploma -
International Economy School
Landshut 09.2016 - 07.2018
Skills
Pressure Resistance
Certification
Opera PMS Course
Interests
Physical & Mental Wellbeing
Professional References
Dr. Muniarajan Ramakrishnan
Chartered Clinical Psychologist and Psychophysiologist / Visiting Associate Professor
Personal Mentor 8+ years
Fagerbacken 28
Östersund 831 46, Sweden
+46 76 111 15 67
muniarajan@gmail.com
Masanori Hosoya
General Manager
Mandapa - A Ritz-Carlton Reserve
Jl. Raya Kedewatan
Bali, Indonesia 80571
+62 811-3810-354
Masanori.Hosoya@RitzCarlton.com
Reka Yanti
Resort Manager
Mandapa - A Ritz-Carlton Reserve
Jl. Raya Kedewatan
Bali, Indonesia 80571
+62 811-3978-864
Reka.Yanti@RitzCarlton.com
Dewa Putra
Assistant Director of Rooms
Mandapa - A Ritz-Carlton Reserve
Jl. Raya Kedewatan
Bali, Indonesia 80571
+62 811-3978-867
Dewa.Putra@RitzCarlton.com
Beni Sutrisna
Chief Butler
Mandapa - A Ritz-Carlton Reserve
Jl. Raya Kedewatan
Bali, Indonesia 80571
+62 819-9903-3539
Beni.Sutrisna@RitzCarlton.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Service Captain
The Ritz-Carlton Hotel Company
09.2023 - Current
Opera PMS Course
02-2023
Room Division Management Intern
Mandapa - A Ritz-Carlton Reserve
01.2023 - Current
Butler Intern
Mandapa - A Ritz-Carlton Reserve
09.2022 - 01.2023
Room Division Manager
Notiz Hotel
11.2021 - 12.2021
Kitchen Supervisor
Notiz Hotel
10.2020 - 12.2020
Assistant Chef
Restaurant Onder de Kelders
05.2020 - 09.2020
Kitchen Helper / Mini Internship
Keukencafé TOTT
01.2020 - 03.2020
SDEN - Level 1- Wine Vignette
10-2019
Bachelor of Arts - International Hospitality Management
NHL Stenden University of Applied Science
09.2019 - Current
No Degree - Automotive Engineering Technology
Staatliche Fachhochschule
09.2018 - 02.2019
Quality Management / Temporary Worker
BMW Group Landshut
06.2018 - 08.2018
Sales & Marketing Intern
Porsche A.G.
02.2017 - 07.2017
High School Diploma -
International Economy School
09.2016 - 07.2018
Sales & Marketing Intern
Zweiradsport Baier
09.2016 - 01.2017
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