Nicklas Canizales
Iwakuni,35
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
Work History
Computer Helpdesk Technician
U.S Navy
02.2022 - Current
- Provided exceptional remote support to users, utilizing remote access tools to diagnose and resolve issues effectively.
- Maintained inventory of computer hardware components, ensuring availability of replacement parts when needed for repairs or upgrades.
- Streamlined helpdesk processes, resulting in reduced wait times and increased productivity for endusers.
- Ensured smooth transitions during employee offboarding by securely wiping data from company devices according to established guidelines.
- Enhanced customer satisfaction by efficiently troubleshooting and resolving technical issues for computer users.
Education
Associate of Arts - General Studies W/ Computer Studies Specialization
UMGC
Iwakuni Japan05.2025
Skills
- Remote Support
- Mobile Device Management
- Helpdesk operations
- Customer Service
- Network configuration
- Microsoft Outlook
- Ticket management
- Hardware Repair
Timeline
Computer Helpdesk Technician
U.S Navy
02.2022 - Current
Associate of Arts - General Studies W/ Computer Studies Specialization
UMGC
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