Nhi Y Tran
69 Kimball, Naval Main Base Yokosuka.Kanagawa (PSC 473, BOX 1276 FPO AP 96349)
Summary
- Adept at blending exceptional attention to detail with a positive attitude, I leveraged skills in drawing and time management to enhance project outcomes at Interior Design. Proven fast learner, my tenure at Joy Nails And Spa saw increased client satisfaction through innovative service delivery, showcasing my ability to drive results and foster client relationships.
- As a Navy wife with 2 sons, I had learned for myself how to be resilient, flexible,and adaptable to moving and living abroad.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Student
Interior Design
08.2019 - 08.2022
- Followed school and classroom policies, regulations, and schedules.
- Having experience of creating architectural projects and drawings.
- Worked in team environment to maintain high levels of productivity.
- Took extensive notes to document lessons and further solidify learning objectives.
- Collaborated on group projects to complete professional deliverables.
- Participated in lecture classes and asked compelling questions to further solidify learning.
- Studied topics using scientific methods to contribute to ongoing research.
- Increased student participation by incorporating group activities and peer feedback sessions.
Amazon FBA Seller
Capri Blue Candle, Cosmetics Supplies…
09.2018 - 10.2020
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
- Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
- Increased product sales by optimizing Amazon listings with keyword research and market analysis.
- Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
- Tracked performance metrics and utilized analytics tools to make data-driven decisions for continuous improvement in business operations.
- Maintained an organized database of product listings, simplifying management and facilitating regular updates.
Manicurist and Pedicurist
Joy Nails And Spa
06.2018 - 02.2019
- Educated clients on nail care best practices, resulting in healthier nails and fewer complaints.
- Maintained a clean and sanitary work environment, ensuring the health and safety of clients.
- Improved appointment scheduling efficiency by implementing an online booking system.
- Provided excellent customer service, addressing concerns promptly and professionally to maintain client trust.
- Mentored new staff, sharing knowledge of nail techniques and products to enhance their skills.
- Increased repeat business by building strong relationships with clients and consistently delivering exceptional service.
- Customized nail designs for special events, receiving positive feedback from clients on creativity and attention to detail.
Manicurist and Pedicurist
Lucky Star Nails And Spa
09.2010 - 10.2013
- Skillfully performed various types of nail art, increasing overall customer satisfaction with unique offerings.
- Collaborated with team members to create a welcoming atmosphere for all salon customers.
- Enhanced client satisfaction by providing high-quality manicure and pedicure services.
- Developed loyal client base through consistent communication regarding appointment reminders, promotions, and follow-up care recommendations.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Completed consultations with spa guests to determine nail care needs.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Communicated effectively with management concerning important customer issues.
- Kept tidy and organized area to comply with cleanliness standards.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
Dry Cleaner Cashier
Dry Clean Super Center
05.2009 - 03.2010
- Improved customer satisfaction by providing prompt and courteous service at the cashier counter.
- Increased sales through suggestive selling and promoting promotional offers to customers during checkout.
- Contributed to a positive work environment by collaborating effectively with team members and supporting other roles when needed.
- Maintained awareness of current promotions and store policies to provide accurate information to customers during interactions.
- Assisted in reducing shrinkage by closely monitoring inventory levels and reporting discrepancies promptly.
- Maintained secure handling of confidential customer information during payment processing to ensure privacy protection.
- Gained extensive knowledge of dry cleaning services offered to provide accurate information to customers upon inquiry.
- Managed incoming calls professionally, scheduling pick-ups or deliveries as requested by customers.
- Handled customer inquiries, addressing concerns professionally, and offering solutions to maintain exceptional service levels.
- Performed end-of-day closing procedures accurately, including counting cash drawers and submitting transaction reports to management timely.
Vietnamese Restaurant Waitress
Pho Que Huong
08.2010 - 12.2010
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
Education
Associate Of Arts And Sciences - Digital Arts
Richland College
12800 Abrams Rd, Dallas, TX 75243, United StatesInterior Design Certificate Of Achievement - Interior Design
Palomar College
1140 W Mission Rd, San Marcos, CA 92069, United StSkills
- Fast Learner
- Positive Attitude
- Time Management
- Attention to Detail
- Drawing
- Computer Skills
- Basic Mathematics
- Research
- Study Techniques
- Basic Housekeeping
- Foreign language proficiency (Vietnamese)
- File and Document Management
- Appointment Setting
- Document Scanning
Certification
Cosmetology Manicurist License
Additional Information
- Military spouse
- US Citizen
Languages
Vietnamese
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Japanese
Beginner (A1)
Timeline
Student
Interior Design
08.2019 - 08.2022
Amazon FBA Seller
Capri Blue Candle, Cosmetics Supplies…
09.2018 - 10.2020
Manicurist and Pedicurist
Joy Nails And Spa
06.2018 - 02.2019
Manicurist and Pedicurist
Lucky Star Nails And Spa
09.2010 - 10.2013
Vietnamese Restaurant Waitress
Pho Que Huong
08.2010 - 12.2010
Dry Cleaner Cashier
Dry Clean Super Center
05.2009 - 03.2010
Associate Of Arts And Sciences - Digital Arts
Richland College
Interior Design Certificate Of Achievement - Interior Design
Palomar College
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