Minh Nguyen
Miyakojima city
Summary
A highly motivated and goal-oriented employee with a background in the hotel industry, I aim to leverage my honed skills in multitasking, active listening, adaptability, and exceptional customer service to build long-lasting relationships with clients. I have confidence in understanding customer behaviors and in my ability to thrive under pressure.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Frontline Service Staff
Hilton spa & resort
04.2023 - Current
- Greeting and welcoming customers with a friendly and professional demeanor
- Managing food and beverage orders efficiently, ensuring accuracy and prompt service
- Familiarizing guests with daily specials and seasonal menu items, offering recommendations
- Demonstrating exceptional customer service skills by promptly addressing customer requests and concerns.
Shift manager
McDonald's Japan
03.2019 - 08.2022
- In charge of the store's daily operations, including customer service, food preparation, and staff management
- Be able to operate under pressure and deal with client complaints and challenging situations
- Working with a diverse group of employees coming from different backgrounds and inspiring them to do their best
- A variety of shifts, including nights, weekends, and holidays are required.
Public Relations team member for Multicultural events
Ritsumeikan Asia Pacific University
07.2019 - 09.2019
- Creating public relations strategies and campaigns to attract both foreign students and local residents
- Preparing presentations, articles, press releases, and social media postings
- Informing clients, sponsors, and colleagues on new promotional possibilities and the status of current PR projects.
Education
Bachelor of Social Science [Hospitality and Tourism program] - undefined
Ritsumeikan Asia Pacific University
Beppu, Oita 09.2018 - 05.2022
Skills
Teamworkundefined
Certification
Japanese Language Proficiency Test: N2
Country
Vietnam
Personal Information
Date of Birth: 11/14/00
Extracurricular Activities
Shift manager, 03/2019, 08/2022, McDonald's Japan, Beppu, Oita, Japan, In charge of the store's daily operations, including customer service, food preparation, and staff management., Be able to operate under pressure and deal with client complaints and challenging situations. Overwork is often necessary during peak times., Working with a diverse group of employees coming from different backgrounds and inspiring them to do their best., A variety of shifts, including nights, weekends, and holidays are required. Public Relations team member for Multicultural events, 07/2019, 09/2019, Ritsumeikan Asia Pacific University, Beppu, Oita, Japan, Creating public relations strategies and campaigns to attract both foreign students and local residents., Preparing presentations, articles, press releases, and social media postings., Informing clients, sponsors, and colleagues on new promotional possibilities and the status of current PR projects.
Timeline
Frontline Service Staff
Hilton spa & resort
04.2023 - Current
Public Relations team member for Multicultural events
Ritsumeikan Asia Pacific University
07.2019 - 09.2019
Shift manager
McDonald's Japan
03.2019 - 08.2022
Bachelor of Social Science [Hospitality and Tourism program] - undefined
Ritsumeikan Asia Pacific University
09.2018 - 05.2022
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