Nay Zaw Hlaing
IT System Engineer
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
8
8
Certifications
3
3
Languages
Work History
IT Systems Administrator
KDDI
Tokyo , Japan
10.2019 - 10.2023
- Maximized system availability through development and testing of contingency plans.
- Diagnosed and resolved software issue.
- Evaluated software products to determine compatibility with existing systems.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Developed and documented system procedures and standards.
- Implemented, developed and tested installation and update master data of system application.
IT System Development and Introduction
It Initiative Co,Ltd.
Tokyo, Japan
10.2016 - 09.2019
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Cashier
TAKARA MC Co.,Ltd
Shizuoka , Japan
01.2015 - 01.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Part-time Sushi-helper
Uogashi Sushi
Shizuoka , Japan
03.2010 - 04.2014
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Placed orders to restock items before supplies ran out.
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
- Collaborated with staff members to create meals for large banquets.
- Modernized work processes to reduce guest wait times and boost daily output.
- Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
- Prepared high-quality seafood, rice and ingredients for sushi.
- Stocked and rotated food items according to expiration dates.
- Followed food safety practices and sanitation guidelines.
Part-Time Crew
MacDonalds
Shizuoka , Japan
01.2010 - 04.2013
- Prepared and served various food items in fast-paced Type environment.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Planned menus for different events, seasons and customer requests.
- Managed opening and closing shift kitchen tasks.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained and supervised cooking staff to expertly meet daily needs.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Monitored food quality and presentation to maintain high standards.
Education
International Business Course - International Business
Prospera Businesses Institute
Shizuoka, Japan 10.2014 - 09.2016
Bachelor - Computer Science (B.C.Sc)
University of Computer Studies, Yangon
Yangon, Myanmar 11.2002 - 09.2005
Whole Japanese Course - Japanese Language
Kokusai Kotoba Gakuin Japanese Language School
Shizuoka, Japan 04.2008 - 03.2010
Skills
Technical Analysis
Product development
Problem-Solving
MS Office
Excellent Communication
Good Telephone Etiquette
Data Entry
Critical Thinking
Maintenance and Repair
System upgrades
Attention to Detail
Flexible and Adaptable
Certification
The Official Business Skill Test in Japanese Word Processing (Level 3)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Timeline
Certified Instructor of JETA Japanese English Instructor Association
05-2023
TOEIC English Test (750 Scored)
09-2022
VBA Expert ( Excel VBA Standard)
01-2022
IT Systems Administrator
KDDI
10.2019 - 10.2023
IT System Development and Introduction
It Initiative Co,Ltd.
10.2016 - 09.2019
The Official Business Skill Test in Japanese Word Processing (Level 3)
07-2016
Business Document Proficiency Test(Level 3)
07-2016
2Nd grade of Excel Spreadsheet Proficiency Test Official Test for A Secretarial Qualification
07-2016
Cashier
TAKARA MC Co.,Ltd
01.2015 - 01.2018
Japanese Language Proficiency Test N1(Level 1)
12-2014
International Business Course - International Business
Prospera Businesses Institute
10.2014 - 09.2016
Japanese Language Proficiency Test N2(Level 2)
07-2011
Part-time Sushi-helper
Uogashi Sushi
03.2010 - 04.2014
Part-Time Crew
MacDonalds
01.2010 - 04.2013
Whole Japanese Course - Japanese Language
Kokusai Kotoba Gakuin Japanese Language School
04.2008 - 03.2010
Bachelor - Computer Science (B.C.Sc)
University of Computer Studies, Yangon
11.2002 - 09.2005