Nay Zaw Hlaing
IT System Engineer
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
8
8
Certifications
3
3
Languages
Work History
IT Systems Administrator
KDDI
Tokyo , Japan
10.2019 - 10.2023
- Maximized system availability through development and testing of contingency plans.
- Diagnosed and resolved software issue.
- Evaluated software products to determine compatibility with existing systems.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Developed and documented system procedures and standards.
- Implemented, developed and tested installation and update master data of system application.
IT System Development and Introduction
It Initiative Co,Ltd.
Tokyo, Japan
10.2016 - 09.2019
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Cashier
TAKARA MC Co.,Ltd
Shizuoka , Japan
01.2015 - 01.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Part-time Sushi-helper
Uogashi Sushi
Shizuoka , Japan
03.2010 - 04.2014
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Placed orders to restock items before supplies ran out.
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
- Collaborated with staff members to create meals for large banquets.
- Modernized work processes to reduce guest wait times and boost daily output.
- Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
- Prepared high-quality seafood, rice and ingredients for sushi.
- Stocked and rotated food items according to expiration dates.
- Followed food safety practices and sanitation guidelines.
Part-Time Crew
MacDonalds
Shizuoka , Japan
01.2010 - 04.2013
- Prepared and served various food items in fast-paced Type environment.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Planned menus for different events, seasons and customer requests.
- Managed opening and closing shift kitchen tasks.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained and supervised cooking staff to expertly meet daily needs.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Monitored food quality and presentation to maintain high standards.
Education
International Business Course - International Business
Prospera Businesses Institute
Shizuoka, Japan 10.2014 - 09.2016
Bachelor - Computer Science (B.C.Sc)
University of Computer Studies, Yangon
Yangon, Myanmar 11.2002 - 09.2005
Whole Japanese Course - Japanese Language
Kokusai Kotoba Gakuin Japanese Language School
Shizuoka, Japan 04.2008 - 03.2010
Skills
Technical Analysis
undefinedCertification
The Official Business Skill Test in Japanese Word Processing (Level 3)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Timeline
Certified Instructor of JETA Japanese English Instructor Association
05-2023
TOEIC English Test (750 Scored)
09-2022
VBA Expert ( Excel VBA Standard)
01-2022
IT Systems Administrator
KDDI
10.2019 - 10.2023
IT System Development and Introduction
It Initiative Co,Ltd.
10.2016 - 09.2019
The Official Business Skill Test in Japanese Word Processing (Level 3)
07-2016
Business Document Proficiency Test(Level 3)
07-2016
2Nd grade of Excel Spreadsheet Proficiency Test Official Test for A Secretarial Qualification
07-2016
Cashier
TAKARA MC Co.,Ltd
01.2015 - 01.2018
Japanese Language Proficiency Test N1(Level 1)
12-2014
International Business Course - International Business
Prospera Businesses Institute
10.2014 - 09.2016
Japanese Language Proficiency Test N2(Level 2)
07-2011
Part-time Sushi-helper
Uogashi Sushi
03.2010 - 04.2014
Part-Time Crew
MacDonalds
01.2010 - 04.2013
Whole Japanese Course - Japanese Language
Kokusai Kotoba Gakuin Japanese Language School
04.2008 - 03.2010
Bachelor - Computer Science (B.C.Sc)
University of Computer Studies, Yangon
11.2002 - 09.2005
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