Summary
Overview
Work History
Skills
Projects
Timeline
Generic

Naveen Chandel

Clyde

Summary

Completed Diploma in Community services. Work experience in hospitality, construction and logistics and warehousing sectors, with an attention to detail, demonstrated great customer service skills, analysis skills and collaboration amongst fellow team members. Proficient communication skills including public speaking and customer service, with well-developed organizational skills and Microsoft office proficiency.

Overview

8
8
years of professional experience

Work History

Transportation specialist

Amazon
04.2022 - Current
  • Managing transportation for MEL5 site
  • Developed and maintained positive customer relations with carriers
  • Ensured all policies, procedures and controls are followed and all reports are completed accurately and submitted on time
  • Coordinated logistics with suppliers, forwarders, carriers and government agencies
  • Determined cost effective freight solutions
  • Identified and classified the hazardous materials under direct supervision
  • Provided planning and project management support
  • Reviewed field activities to identify environmental and waste management requirements
  • Monitored and handled issues related delivery and transport requirements
  • Maintained vehicle cleanliness ensuring compliance to agency guidelines
  • Provide support to the other sites (MEL1, PER3, DVT2 &DVT3)
  • Lead a team of two associates whilst managing yard traffic flow management and coordination in a fast-paced environment
  • Including team rostering, leave planning, managing approximately fifty drivers on a daily basis
  • Coordinating with multiple carriers and their contacts for site level escalations
  • Analyzing data for trends in arrival and departure performance including truck utilization
  • Consolidating data from multiple data sources to generate daily, weekly, monthly reports to support business needs and identify any patterns which could be proactively mitigated
  • Remotely supporting various AU sites including Perth, Ravenhall, Craigieburn
  • Using internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly, and quarterly basis such as outbound dock management, yard management system and freight management console
  • Ensure all safety policies and procedures are abided by all team members and drivers entering site to mitigate any potential safety hazards by coordinating truck flow, flowing one-piece flow
  • Achievements: Part of testing 3P package commencement at Craigieburn site
  • Trouble shooting problems and creating a streamline process to ensure a smooth transition of proposal
  • Lead project coordinator for yard safety improvement project
  • Worked on side unload dock bays creating a safe environment for all drivers and associates
  • Creation of multiple SOP including arrival and departure process at site level.

Customer service representative

EAT furniture
12.2015 - 01.2017
  • Articulate in communicating with customers including giving advice and guidance on product selection
  • Responsible for processing payments and weekly invoice
  • Efficiently and timely updated inventory balance as well as scheduling repair and installation times using excel to minimize lost hours
  • Promptly communicating with suppliers and vendors in relation to product replenishment and parts replacement to achieve outstanding customer satisfaction and delivery times.

Skills

  • Remarkable experience in transportation, and supply chain
  • Strong knowledge of terminologies used for transportation and customs
  • Huge knowledge of Supply Chain processes and systems
  • Good understanding of logistics processes of transport and warehousing providers
  • Proficient in MS Office Suite (Word, Excel, and MS Access)
  • Familiarity with Cargo Movement Operations System
  • Excellent leadership and interpersonal skills
  • Good organizational and time management skills
  • Strong written & verbal communication skills
  • Ability to work under pressure and with high sense of urgency

Projects

1. 4G NGA Life Alarm System Deployment for Driver Safety

Responsibilities:

- Led planning, execution, and deployment of the 4G NHA Life Alarm system.

- Collaborated on requirements, selected components, and set timelines.

- Conducted risk assessments and identified safety hazards.

- Oversaw installation, training, and testing procedures.

- Established communication protocols with LP team.

- Managed ongoing maintenance and optimization.

Outcome:

- Enhanced driver safety during lone shifts, reduced emergency response times, and improved operational resilience.


2. Warehouse Optimization & Safety by enabling DD001

Achievements:

- Reduced dock congestion and improved productivity.

- Enhanced safety for PIT drivers during peak traffic.

- Implemented designated truck pallet collection area.

Impact:

- Streamlined operations and elevated safety standards.

- Contributed to a more efficient and secure workplace.

Timeline

Transportation specialist

Amazon
04.2022 - Current

Customer service representative

EAT furniture
12.2015 - 01.2017

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Naveen Chandel