NATSUMI MATSUNAMI

Cabin crew Division

- Supervise the team to improve the quality and time efficiency

- Commit to company goals while helping all customers find satisfactory solutions

- Experience in managing relationships with other departments

Achievement:

- Winner of customer satisfaction award in July 2022

Narita international airport Division

- Coordinated for travel arrangements at check-in and ticketing counters

- Solved problem at staying calm in stressful situations assisting various customers

- Instructed as an announcement instructor for 2 years

Achievement:

- Contributed to improving the quality of announcements

- Winner of sales award by soliciting JAL cards (1st out of 100 people)

Food and beverage Division

- Provided quick and efficient service to customers

- Organized order slips and gave directions to the hall staff as dish up staff

Achievement:

- Worked hard and was promoted before anyone else