Natalia Taniguchi
Tokyo,Japan
Summary
Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work History
Customer assistant
Global Trust Networks
Shinjuku, Tokyo
03.2023 - Current
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered 40 telephone calls per day with professionalism.
- Offered prompt solutions to maintain customer satisfaction.
- Completed customer orders with speed and accuracy.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
call center operator
LEO Corporation - Call Center
Tokyo, Japan
12.2022 - 02.2023
- Engaged with stakeholders to build relationships and brand awareness.
- Supported team by demonstrating respect and willingness to help.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Language translator
Kanazawa University
Kanazawa, Ishikawa
02.2022 - 01.2023
- Wrote reliable, precise subtitles for TV and video translations.
- Localized content for cultural relevance among target audiences.
- Adapted communication styles to align with cultural nuances, enhancing message resonance.
- Kept text and subtitle translations culturally appropriate to various audiences.
- Revised and translated materials to improve word choice and refine meanings.
Education
Diploma of Higher Education - Language Arts
University of Sao Paulo
Sao Paulo, Brazil 03.2013 - 03.2019
Master of Science - Japanese language education
Tokyo Metropolitan University
Hachijo 10.2019 - 03.2022
Doctor of Philosophy - Japanese language education
Tokyo Metropolitan University
Hachijo 04.2022 -
Skills
- Data confidentiality
- Team player
- Customer relations
- Keen problem solver
- Office 365 usage
- Customer experience
- Salesforce
- EPOS knowledge
- Customer care
- Excel proficiency
- Google Workspace
Languages
Japanese
Fluent
Portuguese
Native
English
Advanced
Timeline
Customer assistant
Global Trust Networks
03.2023 - Current
call center operator
LEO Corporation - Call Center
12.2022 - 02.2023
Doctor of Philosophy - Japanese language education
Tokyo Metropolitan University
04.2022 -
Language translator
Kanazawa University
02.2022 - 01.2023
Master of Science - Japanese language education
Tokyo Metropolitan University
10.2019 - 03.2022
Diploma of Higher Education - Language Arts
University of Sao Paulo
03.2013 - 03.2019
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