Naoya Awano

A professional driver 'hire' assigned to deliver both foreign and domestic guests to their destination such as airports, golf courses, offices and sightseeing spots. Worked directly with hotel staff and foreign customers to coordinate pick up and drop off using English, as the case may be. Served as a valet and hotel staff at a five-star hotel helping guests in need of assistance.

Translated customer complaints written in Japanese regarding medical equipment, those used for eye surgery including cataract and vitrectomy , to English. Performed desk work such as filing and managing database on Excel, Word and Power Point at a basic level. Referred to reference materials such as dictionaries, Wikipedia to verify translation accuracy.

Taught junior high and high school English at a cram school. Gave private lessons to students anticipating school entrance exams. Planned lessons that motivated and encouraged students. Consulted with students to provide advice and remind what they needed to do for achieving their goals.

Pumped gas for guests and took payments. Changed vehicle oil and tires. Offered assistance to customers in need of road information. Provided general customer support, taking orders of gas and kerosene delivery over the phone.

Carried out daily delivery without causing a delay. Worked together with contractors to make sure quick lunch delivery while driving very carefully to avoid accident and damage to goods. Eagerly listened to customers' demands to fully understand what they really wanted and shared such demands with supervisor for providing better customer service.