Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nao Shiromoto

Kumamoto,Japan

Summary

・Motivated Service Worker with exceptional social skills, communication abilities and customer service background.

Overview

5
5
years of professional experience

Work History

Hotel Worker

Milial Resort Hotels Co.,Ltd.
04.2022 - Current
  • Worked well in team setting, providing support and guidance.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Assisted in development and implementation of new drinks to offer variety and options to customers.
  • Developed unique events and special promotions to drive sales.

Employee

Yoshinoya Co.,Ltd.
06.2020 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Built relationships with customers to encourage repeat business.
  • Supported and coached employees as part of successful training initiatives

Barista

Starbucks Coffee Japan Co.,Ltd.
10.2018 - 01.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

Bachelor of Arts - English Communication

Kumamoto Gakuen University
Kumamoto, Japan
03.2022

High School Diploma -

Toryo High School
Kumamoto,Japan
03.2018

Skills

  • Client Relationships
  • Guest Satisfaction
  • Food Preparation and Safety
  • Menu Planning
  • Serve Customers
  • Outstanding Communication Skills
  • Teamwork and Collaboration

Timeline

Hotel Worker

Milial Resort Hotels Co.,Ltd.
04.2022 - Current

Employee

Yoshinoya Co.,Ltd.
06.2020 - 03.2022

Barista

Starbucks Coffee Japan Co.,Ltd.
10.2018 - 01.2021

Bachelor of Arts - English Communication

Kumamoto Gakuen University

High School Diploma -

Toryo High School
Nao Shiromoto