Nao Shiromoto
Kumamoto,Japan
Summary
・Motivated Service Worker with exceptional social skills, communication abilities and customer service background.
Overview
5
5
years of professional experience
Work History
Hotel Worker
Milial Resort Hotels Co.,Ltd.
Urayasu City, Chiba, Japan
04.2022 - Current
- Worked well in team setting, providing support and guidance.
- Handled customer inquiries and suggestions courteously and professionally.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Assisted in development and implementation of new drinks to offer variety and options to customers.
- Developed unique events and special promotions to drive sales.
Employee
Yoshinoya Co.,Ltd.
Kumamoto, Japan
06.2020 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Worked with floor team and managers to meet wide range of customer needs.
- Built relationships with customers to encourage repeat business.
- Supported and coached employees as part of successful training initiatives
Barista
Starbucks Coffee Japan Co.,Ltd.
Kumamoto, Japan
10.2018 - 01.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor of Arts - English Communication
Kumamoto Gakuen University
Kumamoto, Japan03.2022
High School Diploma -
Toryo High School
Kumamoto,Japan03.2018
Skills
- Client Relationships
- Guest Satisfaction
- Food Preparation and Safety
- Menu Planning
- Serve Customers
- Outstanding Communication Skills
- Teamwork and Collaboration
Timeline
Hotel Worker
Milial Resort Hotels Co.,Ltd.
04.2022 - Current
Employee
Yoshinoya Co.,Ltd.
06.2020 - 03.2022
Barista
Starbucks Coffee Japan Co.,Ltd.
10.2018 - 01.2021
Bachelor of Arts - English Communication
Kumamoto Gakuen University
High School Diploma -
Toryo High School