Nana Takahashi
Tokyo
Summary
Experienced in client management, research solutions, and customer service across diverse industries. Currently an Associate at GLG, effectively managing client accounts, facilitating candidate matching with expert interviews, and coordinating knowledge-building events. Previous experience includes serving as a cabin crew member at Peach Aviation, prioritizing safety and delivering exceptional service. Also gained valuable experience in inside sales at Geekly, focusing on customer acquisition and success within the IT, web, and game industries.
Overview
4
4
years of professional experience
Work History
Associate, Client Solution
Gerson Lehrman Group, GLG
07.2023 - Current
- Manage existing client accounts within the Client Solution Team, ensuring effective service delivery and client satisfaction.
- Source and match candidates from databases to provide timely access to experts for one-on-one interviews and customized solutions.
- Organize face-to-face meetings and events as needed, addressing client research needs and enhancing knowledge building.
Cabin Crew
Peach Aviation
09.2022 - 07.2023
- Collaborated with flight crew members to provide excellent customer service
- Enforced aircraft and passenger compliance with safety protocols, procedures, and regulations
- Developed strong interpersonal skills to effectively address customer needs and complaints.
Inside Sales/CS
Geekly
04.2021 - 08.2022
- Responsible for inside sales, including marketing, at a recruitment agency specializing in the IT/web/game industry, focusing on customer acquisition through phone calls and email outreach.
- Engaged in customer success operations by conducting thorough phone interviews with clients, facilitating lead nurturing processes to ensure tailored proposals for job seekers.
- Consistently exceeded monthly targets and budgets, achieving goals through effective lead management and successful client proposals.
Education
Bachelor degree - English Literature
Japan Women's University Tokyo
Mejiro, Japan03.2021
Skills
- Adaptability Expert
- Good team player Expert
- Interpersonal Skills Expert
- Strong Communication Skills Expert
- Client Services Expert
Hobbies and Interests
Traveling/Going to gym/Exploring new restaurants
Languages
Japanese
Native language
English
Upper intermediate
B2
Timeline
Associate, Client Solution
Gerson Lehrman Group, GLG
07.2023 - Current
Cabin Crew
Peach Aviation
09.2022 - 07.2023
Inside Sales/CS
Geekly
04.2021 - 08.2022
Bachelor degree - English Literature
Japan Women's University Tokyo
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