MY THI TRA NGUYEN
Global Hospitality Management
Hikone, Takegahanacho 688,Shiga
Summary
Highly motivated individual with a strong desire to learn and explore new cultures. Dedicated and hardworking with exceptional problem-solving abilities. Poised to contribute to team success and achieve positive results. Firmly believes in transcending cross-cultural barriers to forge meaningful connections. Experience in Global Management Hospitality and Tourism, as well as research Marketing. Seeking new job opportunities to tackle challenges and advance organizational objectives with unwavering dedication and enthusiasm.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Inbound Tour Operator
MS TOURIST LTD.
11.2022 - 06.2024
- Balanced competing priorities during peak season operations while maintaining high levels of customer satisfaction.
- Utilized social media platforms effectively to share captivating content showcasing the company's tour offerings.
- Organized memorable group tours with engaging activities and knowledgeable guides.
- Assisted in recruiting, hiring and training of team members.
- Increased repeat business with exceptional customer service and attention to detail throughout the entire tour process.
- Collaborated with local tour guides to incorporate their knowledge and expertise in providing authentic, immersive experiences for clients.
- Collaborated with the marketing team to create enticing promotional materials that increased bookings and generated interest in new offerings.
- Managed complex logistics for international tours, including securing visas, accommodations, transportation, and local guides.
- Negotiated favorable contracts for both parties, securing long-term business agreements with clients.
- Controlled overhead costs and logistical expenses to meet tour budget goals.
- Maintained detailed records of all bookings, payments, and invoices for accurate financial reporting purposes.
- Monitored competitor offerings closely, adjusting pricing strategies as needed to remain competitive in the market.
- Created custom itineraries for high-profile clients, ensuring memorable luxury experiences.
- Worked closely with management staff to create new and lucrative tours.
Education
Global Hospitality And Tourism Management (Bachelor Graduate) - Hospitality And Tourism Management
Meikai University
Akemi, Urayasu City, Chiba Prefecture 04.2019 - 03.2023
Skills
Teamwork and Collaboration
Additional Information
Volunteer and activities:
- Managed a project for the 50th anniversary of the Sister City partnership between Japan and America, highlighting effective collaboration.
- Engaged in outdoor activities with renowned entities like Nippon Travel Agency, Prana Hotel, Emion Tokyo Bay Hotel, and Oriental Hotel, fostering teamwork
- Participated in a meeting with JTB Hawaii's staff, manager, and CEO, effectively communicating and gaining valuable insights into PR Marketing and Risk Management
- Meeting program by Abrar Uppal, a Senior Manager in the Business Strategy Team at JTB Corp
- Actively sought opportunities to drive results, attending leadership classes and engaging with industry leaders
- Applied problem-solving skills in diverse scenarios, from cultural project presentations to outdoor activities, ensuring successful outcomes
Language skills:
English and Japanese
Languages
Vietnamese
Native language
Timeline
Inbound Tour Operator
MS TOURIST LTD.
11.2022 - 06.2024
Global Hospitality And Tourism Management (Bachelor Graduate) - Hospitality And Tourism Management
Meikai University
04.2019 - 03.2023
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