Muhammad Salim Parveze

Unidos Co. Ltd., Tokyo, Japan (March 2016 - Present)
- Provided exceptional customer service at the counter, attending to 60-70 customers daily, guiding them through the money remittance process, and resolving inquiries.
- Managed 150+ daily customer calls in a call center, assisting with transactions, troubleshooting issues, and maintaining a high level of customer satisfaction.
- Collaborated with marketing teams to develop strategies that enhanced service outreach, leading to a 10% increase in customer retention.
- Trained new employees in customer service best practices, improving team performance and service quality.

- Managed the purchase and sale of used cars from local customers and auction houses.
- Developed marketing strategies that boosted car sales by 15% within the first year.
- Fostered relationships with clients to encourage repeat business and referrals.
- Worked closely with a team to meet and exceed monthly sales targets.

- Operated machinery in a manufacturing setting, ensuring production quality and safety standards were consistently met.
- Trained new employees on operating procedures and machine handling to improve operational efficiency.