Muhammad Hasan Afzal
Summary
A 3rd year bachelors student working part-time as a Customer Service Representative in a business hotel, bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer requests, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Relations Associate
Centurion Hotel
01.2023 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed customer relations through communication and helpful interactions.
- Efficiently handle check-out processes, manage reservations, and address guest inquiries.
- Proactively resolve guest concerns, collaborating with team members to enhance overall satisfaction.
Operations Assistant
Abdul Latif Jameel
05.2021 - 10.2021
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Managed and processed data using Oracle Data Base.
- Expedited invoice processing times by accurately entering financial data using Microsoft Office.
Education
Bachelor in Economics - International Business And Economics
University of Hyogo
Kobe, Japan09.2025
Skills
- Customer Service
- Complaint Handling
- CRM Software
- Teamwork and Collaboration
- MS Office
- Business Japanese Communication
- Administrative and Office Support
Languages
Urdu
Native language
English
Proficient
C2
Japanese
Upper intermediate
B2
Timeline
Customer Relations Associate
Centurion Hotel
01.2023 - Current
Operations Assistant
Abdul Latif Jameel
05.2021 - 10.2021
Bachelor in Economics - International Business And Economics
University of Hyogo
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