Muhammad Ali

• Identified section KPIs and created measurement mechanism to track operations efficiency.
• Review new RAN product handover to operations with Architecture review and operational maturity.
• Created and maintained operational documentation to establish operations framework and enable adherence to preset guidelines.
• Created technical SOP for day to day troubleshooting at level-1 and level-2 operations.
• Reporting of RAN availability and rescue to executives with regular planning of improvement.
• Network software rollout planning and implementation.
• Handling of IOT use cases for Radio Access Network.
• Department budgeting and vendor management to meet low cost operational efficiency.
• Planned and implementation of automation for operational monitoring, troubleshooting and audits
• Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.

Project: Rakuten Mobile Network

1) End to End Testing

• End to end analysis including VoLTE, Data Browsing and other test cases
• Layer3 message analysis and troubleshooting
• Identification of issues and failures, escalation to the concerned teams: Core, RAN and RF
• Follow-up of the highlighted issues with the concerned stakeholders (Core, RAN, RF) to ensure resolution within SLA timelines
• Daily dashboard reporting for the tracking of the E2E testing and network status in terms of sites being failed and passed
• Measuring and analyzing E2E user application experience
• Identify clusters for testing with >70% coverage at RSRP >-116dBm

2) Operations Availability Support

• Daily monitoring and reporting of site availability of the assigned clusters
• Reporting the availability degradation to the concerned teams and assigning the trouble tickets accordingly
• Prioritizing the issues based on the impact and issue duration
• Following up the raised issues and ensuring that the critical issues are addressed on priority
• Cluster level KPI trend analysis and reporting
• Checking and reporting other KPIs like retain ability and accessibility for cluster owners to work on
• Monitoring site level alarms and escalating to the concerned Altiostar team for RCA
• Monitoring, analyzing and reporting different availability counters within assigned zone
• Monitoring, analyzing and reporting different availability counters within assigned zone

3) Drive Testing

• Implement different test cases to record network performance using NetVelocity and XCAL
• Single Site Verification Test including VOLTE,Upload, Download,Ping etc
• Perform Cluster drives to test the performance and coverage of the clusters
• Perform In-building and roaming testing
• Reporting of on-site issues in the network
• Performing OTT Application testing.
• Prepared technical white papers, proposals and customer presentations, delivering presentations to senior management and customer community to explain technology implementations.
• Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.

• Resource management to meet the requirement on the project
• Attend weekly the customer meetings to discuss customer concerns and requirements.
• Regular project progress report and dashboard.
• Analyzed system development efforts using potential ROI and associated liability figures.
• Assisted with cost proposal development and customer presentations.
• Monitored installation of materials and equipment for compliance with drawings and specifications.

• Review and revision of SOP’s
• Prepared and implemented Quality Management System as per ISO 9001 standards
• Support the Corporate Management in implementing of yearly plans to meet objectives of Elite Engineering Pvt
• Ltd
• Conduct internal audit KPI compliance
• Monthly performance reports for KPI compliance
• Regular meetings with customer to provide the regular report of the project.

• Pre-Sales presentations to the customers regarding the features and functionalities of the solutions aligned with the customer requirements
• Preparation of engineering proposals for the company’s complete range of products and services
• KPI Monitoring and Reporting.
• Managed technical integration, systems engineering program management, customer support and program management.