Morito Kawaoku
Associate Technical Support Engineer
103 Kitakoiwa 5-16-10
Summary
Dynamic professional with a proven track record at Oracle Japan, excelling in translation, consecutive interpretation, and remote IT support. Leveraged expertise in customer support and troubleshooting to enhance team efficiency and improve client satisfaction.
Skilled in adapting teaching methods to foster student success, demonstrating exceptional communication and problem-solving abilities.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Associate Technical Support Engineer
Oracle Japan
10.2021 - Current
- Translated documented queries into Japanese and English.
- Provided interpretation for web sessions held between Japanese customers and global engineers.
- Improved customer satisfaction by promptly addressing and resolving technical and non-technical issues.
- Enhanced team efficiency by providing timely and accurate technical support.
English Instructor
AEON
06.2016 - 04.2021
- Employed diverse teaching approaches to help students of all abilities understand material.
- Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
- Enhanced overall student success with personalized feedback, constructive criticism, and one-on-one tutoring sessions.
Education
Master of Arts - Human Sciences
The Open University of Japan
04.2001 -
Bachelor of Arts - Politics
University of Otago
Dunedin New Zealand 04.2001 -
Skills
Translation (English and Japanese)
Consecutive interpretation (English and Japanese)
Remote IT Support
Troubleshooting
Customer Support
Timeline
Associate Technical Support Engineer
Oracle Japan
10.2021 - Current
English Instructor
AEON
06.2016 - 04.2021
Master of Arts - Human Sciences
The Open University of Japan
04.2001 -
Bachelor of Arts - Politics
University of Otago
04.2001 -
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