Microsoft Azure
Monika Stipić
Operations Specialist
Dubrovnik
Summary
Operations professional well-versed in managing complex processes and driving operational improvements. Proven track record of implementing strategies that enhance productivity and operational excellence. Collaborative team player known for delivering reliable results and adapting to dynamic environments with key skills in process optimization and resource management.
Overview
21
21
years of professional experience
4
4
Languages
Work History
Sales Director
Audiotour D.o.o
10.2024 - Current
- Developed strong partnerships with external vendors to enhance product offerings and drive higher profit margins.
- Updated products, service agreements and pricing to retain competitive advantage and generate new customers.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
Sales Manager
Supertours Croatia
08.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Senior Operations Manager
Travel Europe GmbH
02.2024 - 07.2024
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
SENIOR OPERATIONS MANAGER
ROB ROY TOURS LTD
02.2019 - 02.2024
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
SENIOR OPERATIONS MANAGER
TRAVEL EUROPE TIRANA
11.2018 - 02.2024
- Supervisor of the new team members, ensuring processes, budget, standards of the company and clients expectations are met
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
Event and trip organiser
Travel Europe GmbH
04.2018 - 02.2024
- Press trips Event and trip organiser for press in travel industry for new destination launch (Albania), new cruise launch (Croatia), new product launch (Bosnia and Herzegovina) to name some
- Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
- Prepared and presented comprehensive event summaries to stakeholders to provide highlights and developments.
- Collaborated with cross-functional teams to ensure smooth execution of large-scale events, resulting in positive feedback from stakeholders.
- Scheduled and organized catering, transportation and staffing to manage event logistics.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Adapted swiftly to unforeseen circumstances during events, implementing contingency plans that minimized disruptions to attendees'' experience.
- Monitored event budgets closely, making adjustments as needed to avoid overspending.
Project Lead
Travel Europe
10.2021 - 10.2021
- Enhanced team performance with regular coaching, feedback sessions, and performance evaluations.
- Provided technical guidance as needed while delegating tasks effectively based on individual strengths and skill sets within the team.
- Maintained detailed documentation throughout the project life cycle to ensure traceability, accountability, and clear understanding of progress for all stakeholders involved.
- Championed change management initiatives to facilitate smooth transitions during major organizational shifts or business transformations affecting ongoing projects.
Project Analyst
Travel Europe GmbH
06.2019 - 12.2020
- Developed innovative solutions to complex problems, resulting in increased overall project effectiveness.
- Developed frameworks to streamline intervention protocols and resolution hierarchies.
- Ensured compliance with industry regulations by meticulously reviewing all deliverables before submission to stakeholders or regulatory bodies.
- Provided valuable insights for future projects through comprehensive post-project evaluations and lessons learned documentation.
- Identified and resolved risk issues in project proposals, mitigating potential liability claims.
Project Manager
Travel Europe GmbH
10.2018 - 10.2019
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
AREA MANAGER
TRAVEL EUROPE DUBROVNIK
04.2010 - 01.2019
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
SENIOR OPERATIONS MANAGER
TRAVEL EUROPE VENICE
03.2017 - 11.2018
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
TOUR GUIDE
Travel Europe GmbH
04.2004 - 04.2010
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
Skills
Effective Sales Strategies
Professional Networking
Operational Management
Business Development Strategies
Performance Evaluation
Business Growth Strategies
Goal Setting
Personal Information
- Gender: Female
- Nationality: Croatian
Phone Number
(+385) 998736038, +385998736038
Software
Python
Net
Timeline
Sales Director
Audiotour D.o.o
10.2024 - Current
Sales Manager
Supertours Croatia
08.2024 - Current
Senior Operations Manager
Travel Europe GmbH
02.2024 - 07.2024
Project Lead
Travel Europe
10.2021 - 10.2021
Project Analyst
Travel Europe GmbH
06.2019 - 12.2020
SENIOR OPERATIONS MANAGER
ROB ROY TOURS LTD
02.2019 - 02.2024
SENIOR OPERATIONS MANAGER
TRAVEL EUROPE TIRANA
11.2018 - 02.2024
Project Manager
Travel Europe GmbH
10.2018 - 10.2019
Event and trip organiser
Travel Europe GmbH
04.2018 - 02.2024
SENIOR OPERATIONS MANAGER
TRAVEL EUROPE VENICE
03.2017 - 11.2018
AREA MANAGER
TRAVEL EUROPE DUBROVNIK
04.2010 - 01.2019
TOUR GUIDE
Travel Europe GmbH
04.2004 - 04.2010