MONIQUE L. BECK
Okinawa City,47
Overview
9
9
years of professional experience
Work History
Housekeeper
Marine Corps Hospitality Services
11.2021 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
Front Desk Clerk
Camp Schwab Medical Clinic
4 2020 - Current
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
- Keeps the work space clean and organized, sanitizing and wiping down the waiting area at the end of every day
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
- Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area
- Maintains patient accounts by obtaining, recording, and updating personal information
- Helps patients in distress by responding to emergencies
- Maintains confidentiality of medical and personal information of every patient
- Maintains operations by following policies and procedures, pays close attention to detail, and reporting needed changes.
Medical Records Technician
USNH Okinawa. Japan
02.2016 - 07.2018
- Ensures Office/cubicle is clean and organized
- Obtains transcribed Operative Reports and necessary forms for CODERS
- Verifies accuracy of patient appointments in CHCS
- Review records for coding by obtaining patient list report from CHCS and matching them with APU encounters
- Tracks APU patient surgery charts in the Ambulatory Procedure Tracking database
- Queries providers regarding medical record documentation to clarify any conflicting information; resolves deficiencies promptly
- Ensures every medical form used in the record is identified with name of patients, sponsor’s SSN, birthdate and family member’s prefix
- Possesses working knowledge of policies, regulations and directives applicable to Military Health System
- Constructs new and/or replaces medical record folders as needed
- Possesses knowledge in departmental Standard Operating Procedures (SOP) and use of electronic health record programs
- Possesses working knowledge of medical terminology, anatomy and physiology
- Demonstrates knowledge and experience on medical records assembly
- Demonstrates knowledge and experience in navigating through CHCS, AHLTA, Essentris, HAIMS, command intranet, Outlook and the web
- Analyzes and verifies accuracy and completeness of patient information in medical records to ensure Joint Commission (JC) and Bureau of Medicine (BUMED) regulatory compliance
- Possesses knowledge of medical record retirement process and executes retirement of medical records to National Personnel Record Center (NPRC)
- Retrieves records from files and screens for archiving
- Reviews proper sequencing of medical documents for sorting and compiling in chart jackets; merges loose documents in the proper sequence
- Ensures security and confidentiality of medical records information according to regulations outlined in the Privacy Act of 1974
- Retrieves and releases medical records for authorized providers, technicians, other healthcare staff, and agencies according to regulations and guidelines
- Lifts 30 lbs or more of boxed records
- Participates in cross-training work activities in Inpatient and APU/APV and process improvement initiatives
- Maintains current online certification requirements by USNH Okinawa
- Filing records based on the Terminal Digit Filing System.
Pet Store Clerk
Puppy Luv
08.2015 - 01.2016
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Increased customer satisfaction by providing knowledgeable and friendly assistance in pet care, products, and services.
- Supported animal health by administering medications per veterinarian instructions and maintaining detailed records of treatments given.
- Maintained a clean and inviting store environment for customers by performing daily cleaning tasks and restocking shelves as needed.
- Assisted customers in finding the perfect pet for their needs by sharing expert knowledge about various breeds, species, and temperaments.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Reduced stress levels in dogs by implementing appropriate exercise routines and play sessions.
Education
High School Diploma -
Kadena High School
Okinawa, Japan 04.2001 -
Skills
Listening Skills
Computerskillssystemapplications
- PC and Macintosh Operating Systems
- Microsoft Word, Excel, Power Point & Outlook proficient
- MTF systems: AHLTA, CHCS, ESSENTRIS, HAIMS, JLV
- Experience in Adobe Photoshop, InDesign.
Extraskills
- Speak, read, write conversational Japanese.
- Customer Service experience
Licensescertificationssecurityclearances
- Previous HIPAA and Privacy Act Training; PII and PHI; DOD Cyber Awareness Training;
- Customer Service Training
- Favorable background investigation and security clearance;
- SOFA Driver’s License
Languages
English
Native language
Japanese
Upper intermediate
B2
Timeline
Housekeeper
Marine Corps Hospitality Services
11.2021 - Current
Medical Records Technician
USNH Okinawa. Japan
02.2016 - 07.2018
Pet Store Clerk
Puppy Luv
08.2015 - 01.2016
High School Diploma -
Kadena High School
04.2001 -
Front Desk Clerk
Camp Schwab Medical Clinic
4 2020 - Current
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