Mona Liza Edar
Bullhead City,AZ
Summary
With 12 years of experience in the retail industry, I am a customer-focused supervisor with a proven track record in uplifting my team towards promotional successes as well as boosting business retention and overall company growth overtime. I am known for my upbeat attitude and approachability, which enables me to create a positive and welcoming environment for both customers and team members. My strong organizational and time management skills ensure smooth operations and efficient workflows. Additionally, my extensive product knowledge allows me to deliver exceptional guest experiences, leaving a lasting impression on customers.
Overview
4
4
years of professional experience
Work History
Sales Associate
Bath & Body Works
10.2022 - 07.2023
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Connected with customers using strong conversational skills to uncover needs and better target suggestions.
- Recommended additional products and services based upon information provided or items already selected.
Retail Floor Lead
Skechers
07.2022 - 06.2023
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained records related to sales for store management.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
- Developed employee schedules, balancing individual preferences while meeting the operational needs of the business effectively.
- Resolved conflicts between employees professionally, fostering a positive working environment that encouraged collaboration rather than competition.
- Monitored employee performance regularly, identifying areas for improvement and offering constructive feedback accordingly.
Assistant Store Manager
Skechers
09.2020 - 07.2021
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Sales Associate
Skechers
07.2020 - 09.2020
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Watch Station International
06.2019 - 07.2020
- Developed a positive customer relationship through friendly greetings and excellent service.
- Stocked shelves and bins with supplies and organized display jewelries.
- Maintained inventory of common replacement parts and supplies to meet customer demand.
- Tested and replaced batteries to restore timepiece functionality.
- Polished metal and glass watch parts to maintain visually appealing and fully functional pieces.
Sales Associate
Skechers
06.2019 - 03.2020
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Increased purchase amounts by cross-selling with similar products.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Sales Associate
Lucky Brand Jeans
07.2019 - 12.2019
- Greeted clients warmly and analyzed fashion needs and desires while identifying products for consideration.
- Guided clients to imaginative clothing and accessory combinations via brainstorming and expert direction attuned to client's taste and needs.
- Monitored fitting rooms and stockroom, keeping areas clean, neat and organized.
- Marketed other items, including jewelry, shoes and hats, that would complete outfits or boost new wardrobes.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
Surgical Technology
Nevada Career Institute
03.2015
Desert Oasis High School
Las Vegas, NV06.2010
Skills
- Sales and Promotions
- Flexible Hours
- Attention to Detail
- Product Knowledge
- Building Customer Relationships and Loyalty
- Merchandising and Display
- Strong Communication and Interpersonal Skills
- Creative Thinking
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Languages
Tagalog
Native/ Bilingual
Ilocano
Native/ Bilingual
Timeline
Sales Associate
Bath & Body Works
10.2022 - 07.2023
Retail Floor Lead
Skechers
07.2022 - 06.2023
Assistant Store Manager
Skechers
09.2020 - 07.2021
Sales Associate
Skechers
07.2020 - 09.2020
Sales Associate
Lucky Brand Jeans
07.2019 - 12.2019
Sales Associate
Watch Station International
06.2019 - 07.2020
Sales Associate
Skechers
06.2019 - 03.2020
Surgical Technology
Nevada Career Institute
Desert Oasis High School
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