Momoko Otsuki

• Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
• Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.

• Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
• Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled a high volume of inquiries by simultaneously managing system processes and inputting history on the PC, while striving to resolve issues quickly.

• Contributed to increased first-call resolution rates by conducting thorough research before escalating complex cases.
• Reduced average call time without compromising quality of service by utilizing efficient problem-solving techniques.
• Documented support interactions for future reference.

Café Experience:

• Engaged in front-of-house duties including customer service, drink and dessert preparation, and barista tasks.
• Executed kitchen responsibilities such as crafting hamburgers, preparing à la carte items, and handling food preparation.

Hotel Restaurant Experience:

• Served as a help staff member, managing seating arrangements and conducting front-of-house duties at the buffet restaurant.
• Acquired proficiency in customer service etiquette and hygiene management, along with experiencing customer interactions in English.