Momoko Matsuzu
Tokyo
Summary
After graduating from a high school in the United States, I returned to Japan. I have gained one year of experience as a network engineer and subsequently worked for four years in a support desk role for cloud services. Currently, I am assigned to a development team specializing in Azure service utilization. Throughout my professional experience in the engineering field, I have actively utilized English for approximately three years as an integral part of my work responsibilities. In addition to my high school education, I am currently pursuing a bachelor's degree in computer science, with an expected completion date of August this year.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Cloud Support Desk Leader / Development Engineer
KDDI Evolva
Tokyo, Shinjuku
06.2017 - Current
(Cloud Support Desk Leader)
- Provided support desk services for a cloud service offered by a telecommunications carrier in Japan (4 years).
- Managed a team of 10 members and served as a sub-leader for a team of 20, responsible for skill assessments, training, and operational management of subordinates.
(Cloud Service Development Engineer)
- Developed a system for automating IaaS and PaaS services deployment and setup using Azure (2 years).
- Engaged in dialogues and requirement gathering activities with clients, and handled reporting and coordination of project progress and issues.
- Managed commercial relationships and contracts with key partners, and took responsibility for negotiation and confirmation of collaborations.
- Led project planning, scheduling, resource management, testing activities, and monitoring of project progress.
- Designed maintenance and operation plans, defined maintenance and operation specifications, created operational procedures, and facilitated knowledge transfer to the assigned team.
IT Network Engineer
Avancez Agile
Tokyo, Shibuya
04.2016 - 05.2017
- Coordinated schedules with sales and implementation teams.
- Prepared estimates and quotes in both Japanese and English.
- Verified contract details with sales representatives and drafted contracts.
- Created network deployment requests for local subsidiaries.
- Participated in conference calls with local subsidiaries regarding deployment requests.
- Escalated urgent issues to various departments and local subsidiaries.
Education
Bachelor of Science - Computer Science
University of The People
Pasadena, California, USA 01.2022 - Current
Skills
Leadership Skills
Systems Development
Cloud Service
Customer Service
Project Management
Staff Management
Coaching and mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor of Science - Computer Science
University of The People
01.2022 - Current
Cloud Support Desk Leader / Development Engineer
KDDI Evolva
06.2017 - Current
IT Network Engineer
Avancez Agile
04.2016 - 05.2017