Momoko Matsuzu

(Cloud Support Desk Leader)

• Provided support desk services for a cloud service offered by a telecommunications carrier in Japan (4 years).
• Managed a team of 10 members and served as a sub-leader for a team of 20, responsible for skill assessments, training, and operational management of subordinates.

(Cloud Service Development Engineer)

• Developed a system for automating IaaS and PaaS services deployment and setup using Azure (2 years).
• Engaged in dialogues and requirement gathering activities with clients, and handled reporting and coordination of project progress and issues.
• Managed commercial relationships and contracts with key partners, and took responsibility for negotiation and confirmation of collaborations.
• Led project planning, scheduling, resource management, testing activities, and monitoring of project progress.
• Designed maintenance and operation plans, defined maintenance and operation specifications, created operational procedures, and facilitated knowledge transfer to the assigned team.

• Coordinated schedules with sales and implementation teams.
• Prepared estimates and quotes in both Japanese and English.
• Verified contract details with sales representatives and drafted contracts.
• Created network deployment requests for local subsidiaries.
• Participated in conference calls with local subsidiaries regarding deployment requests.
• Escalated urgent issues to various departments and local subsidiaries.