Momoka Sakamoto
1-23-2 Kitamachi, Nerima-ku, Tokyo
Summary
Enthusiastic hospitality industry professional with expert knowledge of tourist attractions, dining trends, and entertainment offerings.
Previous work has focused on enhancing guest satisfaction and fostering positive relationships with customers.
Overview
5
5
years of professional experience
Work History
Senior Travel Concierge
American Express Japan
Tokyo
04.2019 - 03.2023
- Provide a high level personalized customer service to black card holders.
- Reserved hotel rooms and flight bookings, car rentals, JR, restaurants, based on individual preferences, schedules, and budgets.
- Suggested and booked restaurants in the travel destination area.
- Arranged the flowers,gifts for their anniversary.
- Resolved any issues related to travel plans and services.
Guest Relations Officer
Shangri-la Resort and Spa
Mactan Philippines,Kota Kinabalu-Malaysia
03.2018 - 03.2019
- Greeted guests upon arrival, providing information and assistance with check-in procedures.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Made reservations for spa treatments, restaurants, local activities, and transportation.
- Coordinated special requests for guests such as flowers or gifts.
- Responded to guests, including email and telephone.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
Japan Hotel School
Tokyo03-2018
Skills
- Guest inquiry resolution
- Knowledge of local attractions in Japan
- Hospitality and service knowledge
- Transportation Coordination
- Dining Recommendations
- Travel Arrangement Coordination
Languages
Japanese
First Language
English
Upper Intermediate (B2)
B2
Spanish
Upper Intermediate (B2)
B2
Timeline
Senior Travel Concierge
American Express Japan
04.2019 - 03.2023
Guest Relations Officer
Shangri-la Resort and Spa
03.2018 - 03.2019
Japan Hotel School
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