Mohd Afzal
Sales Executive
Tokyo
Summary
Dedicate Customer Service Representative with 5 years of customer service experience within dynamic, fast-paced customers service environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Customer Service Representative
Mohd Afzal
ITX Japan Zara
2019.03 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Processed high-value payments with meticulous accuracy.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Processed inbound customer calls, providing information on service or product upgrades
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
Customer Assistant
Mohd Afzal
Marigold Textiles
2016.04 - 2017.03
- Offered advice on product selection for enhanced levels of support and service.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Performed daily opening and closing functions and inventory management.
- Offered prompt solutions to maintain customer satisfaction.
- Created attractive visual merchandising and shop window displays.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Assisted customers with varying questions using product knowledge and service expertise.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Contributed to team success by consistently meeting or exceeding sales targets
Education
Bachelor in Commerce - Business Management
Mahatma Jyotibe Phule Rohilkhand University
Uttar Pradesh India 04/2013 - 03/2016
Intermediate 12th - Commerce
Fathersons Public School
India 04/2011 - 03/2012
High School -
Arun Modern Public School
India 04/2010 - 03/2011
Diploma Course in Japanese Language - Japanese Language
Academy of Language & Arts
Toyo, 13 07/2017 - 06/2019
Skills
Customer needs analysis
undefinedTimeline
Customer Service Representative
Mohd Afzal
2019.03 - Current
Customer Assistant
Mohd Afzal
2016.04 - 2017.03
Bachelor in Commerce - Business Management
Mahatma Jyotibe Phule Rohilkhand University
04/2013 - 03/2016
Intermediate 12th - Commerce
Fathersons Public School
04/2011 - 03/2012
High School -
Arun Modern Public School
04/2010 - 03/2011
Diploma Course in Japanese Language - Japanese Language
Academy of Language & Arts
07/2017 - 06/2019
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