Moe Shiozawa
Sapporo
Summary
Experienced receptionist with over 3 years of experience at Hotel. Excellent reputation for resolving problems and improving guests satisfaction.
Overview
2
2
Certifications
6
6
years of post-secondary education
3
3
years of professional experience
Work History
Receptionist for Hotel
Vessel Hotel
Sapporo
11.2019 - Current
- Delivered exceptional level of service to guests by listening to concerns and answering questions.
- Offered friendly and efficient service to all guests, handled challenging situations with ease.
- Developed team communications and environmental.
Receptionist for Hotel
Hotel Monterey
Sapporo
04.2018 - 10.2019
- Worked flexible hours;very early morning, weekend, and holiday shifts.
- Actively listened to guests, handled concerns quickly and solved them.
Education
Linguistics
04.2013 - 03.2018
09.2014 - 09.2015
Skills
Problem solving
Customer service
Decision making
Certification
TOEIC 880
Timeline
TOEIC 880
02-2021
Receptionist for Hotel - Vessel Hotel
11.2019 - Current
Receptionist for Hotel - Hotel Monterey
04.2018 - 10.2019
EIKEN test Pre-1
07-2017
EF Vancouver - ,
09.2014 - 09.2015
Hokkaido Bunkyo University - , Linguistics
04.2013 - 03.2018