Moe Kariu
Language Customer Service
Bungo-ono,44
Summary
I am a very hard worker with extensive international experience. Diligent and organized hard worker equipped with strong communication skills and abroad multidisciplinary background.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Animal Care Assistant
T&K, HANA, Mie Animal Clinic
4 2023 - Current
- Do daily cleaning to maintain hygiene of the clinic
- Admin work as reception to take phone calls, record the symptoms of clients' pet, and run a cash register
- Assist veterinarian with a manual retention of animals.
Language Customer Service
INTIME Ltd.
03.2024 - Current
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Enhanced customer experiences by providing timely and accurate information on services.
- Give language support to the owners who run AirBnb business.
- Negotiate the price with customers and owners.
Front Office Team Member
ibis London City - Shoreditch
11.2022 - 06.2023
- Provided guests with friendly and efficient service related to arrival and departure.
- Took bookings and cancellations, by phone, e-mail and face-to-face, and logged the information in the systems.
- Answered the requests and queries of guest from all over the world and provide sightseeing advice.
- Maintained a well-organized front desk area, creating a welcoming environment for guests.
- Processed payments efficiently, ensuring accurate billing records and minimizing discrepancies.
- Monitored and responded to online reviews, addressing concerns raised by guests while highlighting positive aspects of their stay to promote the hotel''s reputation.
Fundraiser
Greenpeace UK Ltd
9 2022 - 10.2022
- Raised awareness of and funds for Greenpeace through face-to-face conversations with members of the public
- Inspired people to join and donate to Greenpeace through regular donations.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Increased membership numbers by designing an engaging member benefits program.
Fundraiser
Japan for UNHCR
06.2021 - 02.2022
- Encouraged support through face-to-face promotional activities
- Provided quality control of the monthly finances and payment procedures
- Opened up new local venues engaging with public and private spaces
- Arranged event stands.
Event Coordinator
Convention Linkage, Inc.
04.2020 - 05.2021
- Created proposals to arrange medical conferences and deliver presentations at competitions
- Kept constant contact with chairmen to build a positive business relationship through meetings, phone calls and e-mails
- Promotional activities to find sponsors, get public donations and subsidies
- Created conference material such as abstracts, websites, posters and promotional goods, cooperating with other companies and doctors
- Created venue layouts, considering the Covid-19 legislation and complying with the rules of the venue.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
Education
Master of Arts - International Communication
University of Nagasaki
Nagasaki, Japan 4 2015 - 3 2020
Skills
Time management
Adaptability
Communication skills
Compassionate Care
Document Translation
Volunteer Experience
- Il Centro Tutela e Ricerca Fauna Esotica e Selvatica Monte Adone, Bologna, Italy, 05/2022 - 06/2022 - Fed, cleaned, and prepared the food for rescued wild animals.Released the rescued wild animals back into the wild. Wrote daily reports on the behavior and symptoms of the rescued animals.Cooperated with the veterinarians.Trained new members of the team.
- Voluntary association Cheer7arch, Osaka, Japan, 10/2021 - Present, Assisting the website management. Updating regularly the blog about nature and animals. Assisting the English translation.
- Animal Welfare Association NYANS, Fukuoka, Japan, 05/2020 - 05/2021, Organized events for fundraising and promotional activities. Organized the adoption fair. Took care of felines and their facilities.
- University of Nagasaki, Nagasaki, Japan, 04/2016 - 01/2018, Organized tours for international tourists in Nagasaki. Gave free tours for tourists as tour guide, interpreter and attendant.
Timeline
Language Customer Service
INTIME Ltd.
03.2024 - Current
Front Office Team Member
ibis London City - Shoreditch
11.2022 - 06.2023
Fundraiser
Japan for UNHCR
06.2021 - 02.2022
Event Coordinator
Convention Linkage, Inc.
04.2020 - 05.2021
Animal Care Assistant
T&K, HANA, Mie Animal Clinic
4 2023 - Current
Fundraiser
Greenpeace UK Ltd
9 2022 - 10.2022
Master of Arts - International Communication
University of Nagasaki
4 2015 - 3 2020
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