Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Miu Kawano

Certificate Of Jazz Music
Kutchan

Summary

I have 6 years experience working in hospitality and customer service (Bar,Restaurants, Concert halls, Shopping malls). My experience is varied, I have worked in both formal and informal service environments. I enjoy meeting new people and learning about new cultures. I have traveled internationally and I speak both Japanese (native) and English. I would like to work in Niseko because of the various people who live here, and I have been enjoying to work at Bar. I think I can learn more about bar and different cultures.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Front of House Waitress

Green Farm Cafe
Niseko
07.2022 - Current
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Making coffee

Front of House Team Member

Nihon Hermony Resort
Niseko
04.2022 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Worked with customers to understand needs and provide excellent service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Bartender

Mūsu
Niseko
12.2021 - Current
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights and weekends.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.

Waitress

Park Hyatt Niseko
Niseko
12.2021 - 12.2021
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.

Sales Associate

Caramer Cookies
Yokohama
12.2020 - 07.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Open/Close
  • Money Handling
  • Customer assistance


Waiterss /Kitchen Hand

Kaburaya (Izakaya)
Tokyo
06.2018 - 03.2020
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
  • Open/Close
  • Money Handling
  • Customer service


Receptionist /Event Assistant

The New National Theatre
Tokyo
06.2017 - 03.2020
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Cloak room assistant
  • Ticket collection
  • Customer assistance


Education

Bachelor of Arts - Jazz Music

SHOWA MUSIC UNIVERSITY
Kanagawa
04.2016 - 03.2020

Skills

    Hospitality service expertise

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Interests

Cocktail, Wine

Language

Music

Surfing / Snowboard

Hiking

Timeline

Front of House Waitress

Green Farm Cafe
07.2022 - Current

Front of House Team Member

Nihon Hermony Resort
04.2022 - Current

Bartender

Mūsu
12.2021 - Current

Waitress

Park Hyatt Niseko
12.2021 - 12.2021

Sales Associate

Caramer Cookies
12.2020 - 07.2021

Waiterss /Kitchen Hand

Kaburaya (Izakaya)
06.2018 - 03.2020

Receptionist /Event Assistant

The New National Theatre
06.2017 - 03.2020

Bachelor of Arts - Jazz Music

SHOWA MUSIC UNIVERSITY
04.2016 - 03.2020

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Miu KawanoCertificate Of Jazz Music