Cocktail, Wine
Miu Kawano
Certificate Of Jazz Music
Kutchan
Summary
I have 6 years experience working in hospitality and customer service (Bar,Restaurants, Concert halls, Shopping malls). My experience is varied, I have worked in both formal and informal service environments. I enjoy meeting new people and learning about new cultures. I have traveled internationally and I speak both Japanese (native) and English. I would like to work in Niseko because of the various people who live here, and I have been enjoying to work at Bar. I think I can learn more about bar and different cultures.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Front of House Waitress
Green Farm Cafe
Niseko
07.2022 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Making coffee
Front of House Team Member
Nihon Hermony Resort
Niseko
04.2022 - Current
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Bartender
Mūsu
Niseko
12.2021 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights and weekends.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Waitress
Park Hyatt Niseko
Niseko
12.2021 - 12.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Sales Associate
Caramer Cookies
Yokohama
12.2020 - 07.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Open/Close
- Money Handling
- Customer assistance
Waiterss /Kitchen Hand
Kaburaya (Izakaya)
Tokyo
06.2018 - 03.2020
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Open/Close
- Money Handling
- Customer service
Receptionist /Event Assistant
The New National Theatre
Tokyo
06.2017 - 03.2020
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Cloak room assistant
- Ticket collection
- Customer assistance
Education
Bachelor of Arts - Jazz Music
SHOWA MUSIC UNIVERSITY
Kanagawa 04.2016 - 03.2020
Skills
Hospitality service expertise
Beverage preparation
To-go order preparation
Guest seating arrangements
Table setting knowledge
Cash Handling
Food station setup
Food preparation and safety
Front-of-house display creation
Japanese(native)/ English
A drivers license
Barista Skills
Bertender Skills
Communications Skills
Ability to work on a team
Interests
Language
Music
Surfing / Snowboard
Hiking
Timeline
Front of House Waitress
Green Farm Cafe
07.2022 - Current
Front of House Team Member
Nihon Hermony Resort
04.2022 - Current
Bartender
Mūsu
12.2021 - Current
Waitress
Park Hyatt Niseko
12.2021 - 12.2021
Sales Associate
Caramer Cookies
12.2020 - 07.2021
Waiterss /Kitchen Hand
Kaburaya (Izakaya)
06.2018 - 03.2020
Receptionist /Event Assistant
The New National Theatre
06.2017 - 03.2020
Bachelor of Arts - Jazz Music
SHOWA MUSIC UNIVERSITY
04.2016 - 03.2020