Mitsuyoshi Noguchi
Tokyo
Summary
Self-motivated, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Positive and upbeat and successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Tokyo Bay Shiomi prince hotel,. Ltd
Koto City
12.2022 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Responded to inquiries and room requests made online, by phone and via email.
- Input customer data into reservation systems and updated to reflect room changes.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Front Desk Receptionist
APA Hotel,. Ltd
Shinjuku City
09.2015 - 11.2022
Education
Diploma - Music Technical Production
Western Sydney Institute of Nirimba TAFE
Quakers Hill, Sydney 12-2010
Certificate - English-as-a-Second-Language Education
Sydney Institute of Ultimo TAFE
Ultimo, Sydney07-2006
Skills
- Greeting And Seating Clients
- Data Entry
- Cash Reconciliation
- Credit And Cash Payments
- Guest Check-In And Check-Out
- Payment Processing
- Credit Card Handling
- Welcoming Guests
- Membership Registrations
- Check-In And Check-Out Procedures
- Customer Service Excellence
- Greeting Guests
- Visitor Check-In Skills
- Customer/Client Relations
- Guest Reservation Management
- Housekeeping Collaboration
- Refunds Processing
- Relationship Building
- Reservations
- Lobby Oversight
- Guest Communication
- Key Carding
- Room Assignments
Languages
Japanese
First Language
English
Intermediate (B1)
B1
Cantonese
Elementary (A2)
A2
Affiliations
- Playing drums
- Listening music (Rock)
- Watching movies in cinema and Netflix
- Reading books
- Travelling
Certification
- Self-defense firefighting technology
Timeline
Front Desk Receptionist
Tokyo Bay Shiomi prince hotel,. Ltd
12.2022 - Current
Front Desk Receptionist
APA Hotel,. Ltd
09.2015 - 11.2022
Diploma - Music Technical Production
Western Sydney Institute of Nirimba TAFE
Certificate - English-as-a-Second-Language Education
Sydney Institute of Ultimo TAFE
- Self-defense firefighting technology
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