Mitsuru Matsumura
English Teacher
Osaka,Osaka
Summary
Dynamic English Teacher with a proven track record at ECC Junior Home Teacher, enhancing student motivation through tailored lesson plans and effective parent communication. Skilled in cross-cultural communication and classroom management, I fostered a collaborative learning environment, achieving significant improvements in student engagement and comprehension.
Overview
33
33
years of professional experience
Work History
English Teacher
ECC Junior Home Teacher
04.2021 - Current
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Organized school-wide events to promote language arts, engaging community in students' learning processes.
English Interpreter
Kinso Corporation
Osaka, Japan
07.2023 - 07.2024
- Facilitated and supported participation and social communication.
- Enabled clear communication between business partners by interpreting complex technical jargon into easily understandable language.
- Enhanced client communication by providing accurate and timely interpretation services during meetings and conferences.
- Interpreted conversations between foreign language-speaking clients and others.
Global Business Analyst
Kinki Nippon Tourist Corporation
10.2017 - 03.2021
- Facilitated cross-functional collaboration between departments to ensure alignment on global initiatives and goals.
- Enhanced global market understanding by conducting comprehensive research and analysis on international business trends.
- Advised clients on international expansion strategies, providing expert guidance on market entry tactics tailored to specific regions or industries.
- Collaborated closely with counterparts from other countries in joint ventures or partnership agreements, successfully bridging cultural gaps and aligning business objectives for mutual success.
- Analyzed feedback from clients to identify areas for improvement in future tours and offerings.
- Collaborated with local businesses to create unique experiences tailored to each destination visited during tours.
- Delivered exceptional customer service by promptly resolving any issues or concerns related to tour arrangements or accommodations.
- Enhanced customer satisfaction by providing personalized travel itineraries and addressing specific needs.
- Negotiated contracts with suppliers, securing favorable terms for both parties involved.
- Built rapport with clients through excellent communication skills and attentive service throughout the planning process.
- Handled emergency situations during tours effectively, ensuring the safety and well-being of all participants.
- Coordinated transportation logistics for groups traveling via various modes such as air, rail, bus or private vehicle hire.
- Ensured smooth transitions between different tour segments by synchronizing timings across activities.
- Developed strong relationships with vendors, resulting in better pricing and services for clients.
- Fostered a positive work environment among team members by promoting collaboration and open communication lines.
- Organized group tours that catered to a diverse range of interests, ensuring memorable experiences for all participants.
Outbound Sales Representative
Kintetsu International New York Branch
New York, NY
12.2007 - 05.2016
- Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Enhanced team performance through constructive feedback during regular meetings, fostering a positive work environment conducive to success.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.
- Negotiated favorable contract terms with prospective customers, securing long-term partnerships that contributed significantly to overall business growth.
- Conducted market research to stay informed about industry trends, enabling the customization of messaging for increased relevance to target audiences.
- Cultivated strong relationships with clients, fostering loyalty and repeat business.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
CEO's Assistant
Step One Underground - Universal Music
New York, NY
03.1998 - 05.2016
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Export Assistant
Panasonic Corporation
04.1995 - 03.1997
- Maintained detailed records of shipments, tracking information, and related documentation for easy reference during audits or inquiries.
- Monitored shipment progress, communicating updates to relevant parties to ensure successful deliveries.
- Developed strong relationships with vendors, customers, carriers, and internal teams to foster a collaborative environment in the export process.
Export Assistant
Panasonic Corporation
04.1992 - 12.1993
- Enhanced customer satisfaction with timely order processing and proactive issue resolution.
- Monitored shipment progress, communicating updates to relevant parties to ensure successful deliveries.
- Developed strong relationships with vendors, customers, carriers, and internal teams to foster a collaborative environment in the export process.
Education
High School Diploma -
Sakuranomiya High School
Osaka 04.2001 -
Skills
Teaching english
Spanish beginner
Microsoft Excel
Excellent communication
Friendly, positive attitude
Microsoft Word
Flexible and adaptable
Team management
Teaching english grammar
Business english
Advanced english
Teaching english
Timeline
English Interpreter
Kinso Corporation
07.2023 - 07.2024
English Teacher
ECC Junior Home Teacher
04.2021 - Current
Global Business Analyst
Kinki Nippon Tourist Corporation
10.2017 - 03.2021
Outbound Sales Representative
Kintetsu International New York Branch
12.2007 - 05.2016
High School Diploma -
Sakuranomiya High School
04.2001 -
CEO's Assistant
Step One Underground - Universal Music
03.1998 - 05.2016
Export Assistant
Panasonic Corporation
04.1995 - 03.1997
Export Assistant
Panasonic Corporation
04.1992 - 12.1993
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