Mitsuki Osaka 大坂 美月姫
Guildford
Summary
Highly motivated in guest relations, possessing an engaging personality and a flexible approach. I facilitate a comfortable and enjoyable hotel experience by maintaining an upbeat and friendly demeanor while proactively anticipating customer needs.
Overview
2
2
years of professional experience
Work History
Internship - Lobby Ambassador
Mandarin Oriental Tokyo
09.2024 - Current
- Warmly welcome all guests upon arrival, offering a friendly and professional first impression.
- Maintain poise and a polished appearance in the lobby area, reflecting the hotel’s five-star standards.
- Act as the primary point of contact for guest inquiries, requests, and concerns, ensuring prompt and accurate responses.
- Proactively anticipate guest needs—whether offering local recommendations, explaining hotel amenities, or arranging transportation.
- Engage with guests in a personalized manner, recognizing VIPs, returning guests, and special occasions, when I do the room escorting
Communication & Coordination - Collaborate with Front Desk, Concierge, and other hotel teams to relay guest preferences and special instructions.
Restaurant - Waiter
09.2023 - 08.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Contributed positively to overall workplace culture through proactive communication, problem-solving, and commitment to continuous improvement.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Restaurant - Waiter
06.2023 - 09.2023
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Contributed positively to overall workplace culture through proactive communication, problem-solving, and commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated clear communication between staff members by distributing memos and announcements in timely manner.
Education
Honours - International Hospitality And Tourism Management
University of Surrey
05.2026
Foundation Course - Business, Economics, Finance And Management
University of Surrey
08.2022
High School Diploma -
Scots All Saints College
11.2021
Skills
- Team work
- Communication
- Payment handling
- Welcoming guests
- Languages
- Organizations
- Time management
- Intercultural
- Problem solving
- Order Taking
- Service Quality
Languages
Japanese
Native language
English
Intermediate
B1
Timeline
Internship - Lobby Ambassador
Mandarin Oriental Tokyo
09.2024 - Current
Restaurant - Waiter
09.2023 - 08.2024
Restaurant - Waiter
06.2023 - 09.2023
Foundation Course - Business, Economics, Finance And Management
University of Surrey
High School Diploma -
Scots All Saints College
Honours - International Hospitality And Tourism Management
University of Surrey
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