MITA NADIYA

Since my spouse is an Expatriate and I was a new Mom with some restrictions I had to move abroad from US to Japan, and then after that I moved from Osaka, Japan to Saga, Japan.

Relocations to the 2 different locations and Restrictions prevented me in pursuing my carreer.

This year, I will move back to Jakarta, Indonesia for good and I wish to comeback to the root and pursuing my passions in Hospitality Management.

• Balanced daily cash transactions, accurately maintaining financial records for the front office department.
• Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
• Created reports, presentations and other materials for executive staff.
• Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
• Trained new-hires in Check in, check out and billing procedures to better service customers.
• Developed and maintained courteous and effective working relationships.

• Gained extensive knowledge in data entry, analysis and reporting.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.

• Developed strong rapport with frequent guests, building trust and encouraging brand loyalty.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered prompt service to prioritize customer needs.
• Conducted regular room inspections to maintain high-quality accommodations for all guests.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Collaborated with hotel departments to ensure seamless guest experiences during their stay.
• Trained new staff members on company policies, procedures, and customer service standards.

• Provided follow through on all calls with confirmations and dissemination of requested information.
• Coordinated closely with front desk staff to communicate special requests or requirements from guests prior to arrival.
• Maintained up-to-date knowledge of hotel promotions, rates, and availability for accurate bookings.

Trained as a Front Desk Agent, a Concierge Agent and a Butler for the Executive Lounge

• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Collected room deposits, fees, and payments.
• Kept accounts in balance and ran daily reports to verify totals.
• Used internal software to process reservations, check-ins and check-outs.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

• Prepared reports on guest satisfaction levels and other metrics.
• Collected room deposits, fees, and payments.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Addressed guest inquiries in a professional manner via phone calls, emails, or face-to-face interactions.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Resolved guest issues promptly, ensuring a positive stay experience.

• Improved room cleanliness by learning and implementing proper housekeeping techniques.
• Applied effective time management techniques to meet tight deadlines.
• Paid attention to detail while completing assignments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Developed and maintained courteous and effective working relationships.
• Self-motivated, with a strong sense of personal responsibility.